Technical Service Specialist

Lely; Maassluis; Hybrid; EUR 47,000 - 67,000; Full time

Benefits offered by this job

Up to 8 weeks vacation

Pension scheme

Hybrid work model

Campus sports facilities

Shuttle to Maassluis

Training via Lely Academy

Job summary

Lely, based in Maassluis, NL, is seeking a Technical Service Support specialist to shape the next generation of milking robots within the Long Term Impact team. You will translate service insights and field feedback into durable product improvements for the Milking portfolio, especially the Lely Astronaut, in collaboration with engineers and product developers.

With a technical degree and several years in engineering, you bring strong analytical skills, excellent communication, and a readiness

Qualifications

• Bachelor's or Master's degree in a technical field such as Electrical Engineering, Mechatronics, Mechanical Engineering, or Software Engineering.
• Several years of experience in a technical or engineering-oriented environment.
• Affinity with complex technical systems and the complete product lifecycle.
• Strong analytical skills and a structured approach to problem-solving.

Responsibilities

• Work on strategic, long-term projects within the Milking portfolio, focusing on the Lely Astronaut.
• Represent the service and lifecycle perspective within multidisciplinary product and project teams.
• Ensure maintainability, product uptime, and service standards are embedded early in design and development.
• Define and substantiate service requirements for new products and improvements.
• Analyze data, service insights, and field feedback to drive product improvements.
• Contribute to the development of global maintenance and service standards.

Skills

Analytical skills

Cross-functional collaboration

Communication skills

English language

Willingness to travel

Technical mindset

Education

Bachelor's or Master's degree in a technical field

Job description

At Lely, we believe in achieving a sustainable, profitable and agreeable future for dairy farmers by combining robotisation, engineering and farming expertise.

It all started in 1948 with a dream cherished by two brothers in Maassluis, and ever since, we have worked to become innovative market leaders in automated systems for dairy farmers across the globe. With a team of 2,800 professional specialists, we work constantly to bring about revolutionary solutions for the agro industry. We are based at our Maassluis Campus, a building which features the highest sustainability performance possible, not just in the Netherlands, but on a global scale. Our overall objective: making dairy farming interesting, also for the coming generations.

Job Description

Do you want to influence the next generation of milking robots that help farmers around the world every day? Within Technical Service Support, you will have the opportunity to contribute to solutions that are designed not only for today, but to remain reliable, maintainable, and serviceable for years to come. As part of the Long Term Impact team, you play an important role in the continued development of our Milking portfolio, with a strong focus on the Lely Astronaut.

In this role, you will tackle complex technical challenges with a long term perspective. You investigate how products perform throughout their entire lifecycle and use insights from data, service operations, and field experience to identify opportunities for future improvements.

While you are not directly involved in designing or building the milking robot itself, you have a significant influence on how it is developed, maintained, and supported worldwide. When recurring technical issues, maintenance challenges, or field trends reveal opportunities for improvement, you identify the root causes and translate your findings into clear recommendations for product development teams.

Working closely with engineers, product developers, and service teams, you help ensure that new innovations are not only technologically advanced, but also reliable, maintainable, and scalable throughout their lifecycle. The impact of your work can ultimately be seen in thousands of milking robots used by farmers around the globe every day.

Your main responsibilities:

• You work on strategic, long-term projects within the Milking portfolio, with a strong focus on the continued development of the Lely Astronaut.
• You represent the service and lifecycle perspective within multidisciplinary product and project teams.
• You ensure that maintainability, product uptime, and service standards are embedded in product design and development decisions from the very beginning.
• You define and substantiate service requirements for new products, innovations, and product improvements.
• You analyze data, service insights, and field feedback, and translate these findings into structural product improvements.
• You contribute to the further development of global maintenance and service standards.

Qualifications

You enjoy solving complex technical challenges and naturally look beyond today's solution. You are able to balance different perspectives and translate real-world insights into improvements that create lasting value for products, customers, and service organizations.

Additionally, you bring the following:

• A Bachelor's or Master's degree in a technical field, such as Electrical Engineering, Mechatronics, Mechanical Engineering, or Software Engineering.
• Several years of experience in a technical or engineering-oriented environment.
• Affinity with complex technical systems and the complete product lifecycle.
• Strong analytical skills and a structured approach to problem-solving.
• Excellent communication skills and experience working in multidisciplinary teams.
• A good command of the English language, given the international nature of the role.
• Willingness to travel internationally on an occasional basis.

Additional Information

Working at Lely means contributing to sustainable progress within one of the most innovative organizations in the Netherlands. You help future-proof the agricultural sector, and we ensure you have the space, resources, and support to do so.

• An international working environment with room for personal initiative and entrepreneurship.
• Excellent employment conditions, including up to 8 weeks of vacation per year and a solid pension scheme.
• A salary within the range of €4,200 to €6,000 gross per month, with clear growth potential beyond the starting salary.
• During the Christmas holiday period, the Lely Campus is closed for two weeks, depending on your role.
• Strong career development opportunities. You are in control of your own development and can choose from a wide range of training courses through our Lely Academy, from personal development to role-specific education.
• Our modern Lely Campus offers daily access to extensive sports facilities, including an indoor gym, outdoor padel courts, outdoor basketball and volleyball courts, table tennis, and table football. You can join Hyrox workouts, sign up for personal training, and challenge colleagues during an active break.
• Enjoy fresh coffee and tea from our own barista, with milk straight from our farm, as well as a healthy and affordable company restaurant.
• A healthy work-life balance thanks to our hybrid working policy. You work at least three days per week on Campus, with flexible working hours and plenty of opportunity to spend additional time on-site between 06:00 and 20:00.
• The opportunity to participate in a preventive medical examination.
• A free shuttle bus takes you to and from the metro in Maassluis, ensuring your workday starts and ends smoothly.
• Successes are meant to be celebrated. From anniversaries to Christmas parties, at Lely we know how to do this well.

Recruitment and selection agencies, consultancy firms, and or employment agencies

We appreciate the interest, but we recruit all our candidates directly. We understand that intermediaries may want to propose candidates for our roles and contribute to our ambitions, but this is not how our recruitment process is set up. This means that all unsolicited profiles submitted for Lely vacancies will be treated as direct applications.