Teamleader Customer Service Healthcare

DSV; Netherlands; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Salary + benefits

28 days leave + 8% holiday pay

5% annual bonus

Personal development opportunities

Growth opportunities

Collaborative team

Job summary

DSV is seeking a Team Leader Customer Service Healthcare in Schiphol to lead a skilled team handling international healthcare client operations. You will guide daily activities, coach staff, and ensure service quality and client satisfaction while collaborating with warehouse, quality and account management teams.

You will drive improvements, support new client implementations, and serve as the first point of contact for escalations, complaints and operational challenges, ensuring smooth

Qualifications

• Higher professional education level.
• At least 5 years of experience in customer service, contract logistics or supply chain management.
• Experience in managing, coaching or supervising employees in an operational environment.
• Experience in customer management, complaint handling and process improvements.
• Knowledge of warehouse processes, inventory management and logistics services.
• Strong command of Dutch and English, both spoken and written.
• Ability to apply for a VGB (Certificate of No Objection).

Responsibilities

• Daily management of a team that handles operational and administrative processing for international healthcare clients within the Healthcare Logistics Centre.
• Ensure client agreements are honoured, processes run smoothly and the team performs optimally.
• Be a visible and engaged leader closely involved in day-to-day operations.
• Support colleagues with complex client queries, complaints and operational challenges.
• Safeguard the quality of service delivery, ensure clear communication and foster ownership, collaboration and continuous improvement.

Skills

Team leadership

Coaching

Customer service

Process improvement

Communication

Dutch & English

Warehouse knowledge

Education

Higher professional education

Job description

Job Req Number: 126409

Time Type: Full Time

Move forward as Team Leader Customer Service Healthcare at DSV in Schiphol

Leading an experienced customer service team within healthcare logistics. Being responsible for daily operations, customer satisfaction and process improvements. And enabling your colleagues to grow further through your connecting and coaching leadership. That is what you do.

You get it done

As customer Service Healthcare Team Leader, you are responsible for the daily management of a team that handles the operational and administrative processing for international healthcare clients within the Healthcare Logistics Centre. You ensure that client agreements are honoured, processes run smoothly and the team performs optimally. You are a visible and engaged leader who is closely involved in day-to-day operations. You support colleagues with complex client queries, complaints and operational challenges. You’re on it.

How do you do this? By working together daily with your team, clients and internal stakeholders. You safeguard the quality of service delivery, ensure clear communication and create a working environment in which ownership, collaboration and continuous improvement are taken for granted. You achieve this by:

• daily management, coaching and development of your team;


• close collaboration with warehouse, quality and account management to deliver excellent service;


• supporting new customer implementations and guiding operational changes;


• acting as the first point of contact for escalations, complaints and complex customer issues;


• optimising and digitising processes to further enhance efficiency and quality;

Your team stands out within DSV because it is made up of experienced and motivated colleagues who are all passionate about their work and collaborate on DSV’s strategy.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

“What makes our team special is the combination of commitment, expertise and the drive to make a difference for our customers every single day. With new customers, growing volumes and further professionalisation, we are at the beginning of a promising next phase, in which we will continue working together to build strong and future-proof services.” says Fenna Beekhuizen, Manager Healthcare Logistics Air&Sea

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• Higher professional education level;


• At least 5 years of experience in customer service, contract logistics or supply chain management;


• Experience in managing, coaching or supervising employees in an operational environment;


• Experience in customer management, complaint handling and process improvements;


• Knowledge of warehouse processes, inventory management and logistics services;


• Strong command of the Dutch and English languages, both spoken and written;


• The ability to apply for a VGB (Certificate of No Objection).

It all counts for this vacancy for Customer Service Healthcare Team Leader. Furthermore, we consider it important that you are an engaged and people-oriented leader. Someone who is visibly present on the work floor, shows genuine interest in colleagues and gains energy from building a strong team and satisfied customers.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary commensurate with your skills and experience;


• 28 days’ annual leave and an 8% holiday pay allowance;


• a 5% bonus in November;


• plenty of opportunities for personal development;


• the space and freedom to take the initiative in an informal working environment;


• and, of course, a really great team to work with!

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.