Team Manager Datacenter Operations - Remote Hands Team

Visa Hunt; Netherlands; Remote; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus scheme

Company pension

Internet allowance

Travel allowance

Lease bike plan

25 days of paid time off

Free lunch and parking

Leaseweb Academy

Year-round events

Monthly after work drinks

Multicultural work environment

Job summary

Leaseweb seeks a Team Manager Datacenter Operations to lead the Datacenter Operations Team, owning performance, development, day-to-day operations, and process documentation while coordinating with other teams and handling escalations as needed.

The Remote Hands team operates in rotating shifts, handling incidents and service requests within the data center to meet service levels and ensure reliable, customer-focused support 24/7.

Qualifications

• 4+ years in a similar role (datacenter operations or technical operations management) with a focus on team leadership.
• Solid understanding of datacenter infrastructure.
• Proven ability to inspire and lead teams, with a strong focus on employee development.
• Exceptional organizational skills to manage multiple priorities and delegate effectively.
• High attention to detail to ensure accuracy and quality in operations.

Responsibilities

• Oversee and optimize all daily technical operations within the team, ensuring smooth and efficient functioning of Datacenter processes.
• Develop, coach and mentor team members, own performance reviews and training initiatives.
• Plan and monitor resources to meet operational standards, SLAs and KPIs.
• Report on targets and KPIs, and provide ad hoc reporting as needed.
• Cooperate with other teams to improve training, processes and daily operations.
• Participate in customer escalations and contribute to incident reports / root cause analyses.
• Continuously raise the bar to keep standards moving upward and deliver best-in-class services.
• Deliver time-efficient, high-quality services that are always reliable and customer-focused.

Skills

Team leadership

Datacenter infrastructure

Employee development

Organizational skills

Attention to detail

Job description

What is the role about?

The Team Manager Datacenter Operations is responsible for the overall performance and results of the Datacenter Operations Team.

The role takes ownership of the management and development of the team, the day-to-day team operations, ensuring targets and standards are met, as well as all monitoring and reporting activities. The Team Manager Datacenter Operations ensures all processes relevant to the team are up-to-date and documented and cooperates with other teams and departments on ensuring smooth operations and optimal results. Involved in customer escalations, incident reports and root cause analyses relevant to their respective team.

The Remote Hands team is a shift-based operation team that serves as the first point of contact for handling incidents and service requests within the data center. Operating around the clock in rotating shifts, the team's primary focus is responding to incidents and service requests from Colocation customers, as well as managing any other type of incident that arises within the facility. The team is responsible for triaging, actioning, and escalating issues efficiently to ensure they are resolved within agreed service levels. Their work spans the full range of on-site support activities, from carrying out physical tasks on customer equipment to facilitating customer access to the data center, all while maintaining consistent operational standards and smooth handovers across shifts to deliver responsive, reliable, and customer-focused support at all times.

Key Responsibilities :

• Oversee and optimize. Oversee all daily technical operations within the team, ensuring the smooth and efficient functioning of relevant Datacenter processes. Lead initiatives to improve, optimize and document processes and increase efficiency.
• Develop, coach and mentor. Actively engage in developing, coaching and mentoring team members to foster growth, improve individual performance and support them in reaching their full potential. Own performance reviews, development and improvement plans as well as enabling any training initiatives.
• Plan and monitor. Take ownership of planning and monitoring as well as ensuring resources to enable reaching operational standards, service level agreements and KPIs.
• Report on operational targets and KPIs. Ensure timely and accurate reporting on targets and KPIs as well as any ad hoc reports if needed.
• Cooperate with other teams and departments. Identify cross-team opportunities and lead improvements to training efforts, processes and daily operations.
• Participate in ensuring customer satisfaction. As point of contact for relevant customer escalations, ensure swift resolution of technical issues or high priority tasks. Provide input for incident reports or root cause analyses.
• Continuously raise the bar. In the context where customer expectations, the competitive market, and our own organization are all evolving, treat standards not as a fixed target but as something that must keep moving upward, and takes ownership of making that happen day to day.
• Deliver best-in-class services. Every interaction should be either time well spent (meaningful, engaging, and worth the customer's attention) or time well saved (fast, frictionless, and effortless). The best services achieve both.

What we're looking for:

• 4+ years in a similar role (datacenter operations or technical operations management) with a focus on team leadership.

• Solid understanding of datacenter infrastructure

• Proven ability to inspire and lead teams, with a strong focus on employee development.

• Exceptional organizational skills to manage multiple priorities and delegate effectively.
• High attention to detail to ensure accuracy and quality in operations.

Benefits include:

• Participation in annual company bonus scheme and company pension
• Internet allowance and travel allowance
• Lease bike plan
• 25 days of paid time off (and the option to buy or sell up to 5 more days)
• Free lunch, parking, and fresh fruit provided when in the office
• Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings
• Fun events year-round - from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more
• Monthly after work drinks
• A multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference

Ready for the next step?

We directly source all candidates - any unsolicited profiles received from recruitment agencies will be treated as direct applications.