Support Tooling & Infrastructure Lead

Adyen; Amsterdam; Hybrid; EUR 120,000 - 200,000; Full time

Job summary

Adyen in Amsterdam is seeking a Manager, Support Tooling and Infrastructure to lead a multi-disciplinary team powering Customer Support systems, including Salesforce Service Cloud, telephony, and QA tooling.

You will shape the tech roadmap, mentor engineers and analysts, collaborate with regional stakeholders, and drive delivery speed and quality while balancing stability, debt, and innovation. This role is based at our Amsterdam office with a hybrid work model.

Qualifications

• 7+ years of Salesforce experience with strong Service Cloud expertise.
• 5+ years directly leading technical teams.
• Deep platform expertise across architecture, customization, automation, integrations, security, and governance.
• Experience bridging high-level technology strategy with day-to-day execution.

Responsibilities

• Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts.
• Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability.
• Define and execute the Customer Support technology strategy, including Service Cloud alongside QA, WFM, and telephony platforms.
• Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform.
• Partner with regional and functional stakeholders, communicating priorities, risks, and progress.
• Guide Salesforce architecture, integrations, and best practices while empowering team members to own implementation.
• Establish KPIs for Support technology initiatives to track business outcomes and drive continuous improvement.

Skills

Salesforce Service Cloud

Team leadership

SDLC & Agile

Stakeholder management

AI & automation

Tools

Salesforce

Job description

Adyen in Amsterdam is seeking a Manager, Support Tooling and Infrastructure to lead a multi-disciplinary team powering Customer Support systems, including Salesforce Service Cloud, telephony, and QA tooling.

You will shape the tech roadmap, mentor engineers and analysts, collaborate with regional stakeholders, and drive delivery speed and quality while balancing stability, debt, and innovation. This role is based at our Amsterdam office with a hybrid work model.