Manager, Salesforce Integration

Adyen; Amsterdam; Hybrid; EUR 150,000 - 210,000; Full time

Job summary

Adyen in Amsterdam is seeking a Salesforce Integration Manager (Support Infrastructure Team Lead) to design, build, and evolve systems powering Customer Support. You will lead a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts to deliver scalable solutions globally.

Own the Service Cloud roadmap, drive cross‑tool integration (QA, WFM, telephony), and collaborate with stakeholders to align priorities.

Qualifications

• 7+ years Salesforce experience with Service Cloud.
• 5+ years leading technical teams.
• Strong SDLC, Agile delivery, and governance.
• Experience with integrations and AI initiatives.

Responsibilities

• Lead and mentor a multidisciplinary team of Salesforce professionals.
• Define and execute the Customer Support technology strategy.
• Own the Service Cloud roadmap and cross‑tool integrations.
• Collaborate with stakeholders to prioritize and track progress.

Skills

Salesforce

Service Cloud

Technical Leadership

SDLC

Agile Delivery

AI/Automation

Stakeholder Management

Tools

Salesforce Architecture

Integrations

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience.

As the Salesforce Integration Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen.

What You'll Do

• Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts.
• Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability.
• Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms.
• Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform.
• Partner with regional and functional stakeholders, clearly communicating priorities, risks, and progress.
• Guide Salesforce architecture, integrations, and best practices while empowering team members to own implementation.
• Establish KPIs for Support technology initiatives to track business outcomes and drive continuous improvement.

Who You Are

• 7+ years of Salesforce experience (with strong Service Cloud expertise) and 5+ years directly leading technical teams.
• Deep platform expertise across architecture, customization, automation, integrations, security, and governance.
• Proven track record of coaching and developing technical engineers and administrators.
• Adept at bridging high-level technology strategy with day-to-day execution.
• Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives.
• Excellent stakeholder management skills, capable of influencing both technical and business audiences.
• Collaborative leader skilled at balancing stability, technical debt, innovation, and business delivery.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you?

At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration (hybrid); we do not offer remote-only roles.

We have a hybrid working way of 3 days in-office.