Support Specialist

GSES System; Rotterdam; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Holiday allowance

OV business card

Laptop

Job summary

GSES System in Rotterdam is seeking a Customer Support Specialist to serve as the first point of contact for clients using the GSES platform. You’ll guide them through the system, resolve issues, and ensure they gain maximum value from our sustainability platform.

You’ll collaborate with project managers and IT in an international team, based in Rotterdam, helping improve the product by sharing client feedback and insights.

Qualifications

• At least 2 years in customer success or customer support, preferably in software.
• Customer-focused, proactive and able to solve problems.
• Takes ownership and follows through until issue resolution.
• Excellent communication, especially over the phone.
• Fluent in Dutch and English, written and spoken.

Responsibilities

• Respond to customer inquiries via email, phone, and ticketing system/chat.
• Support clients in using the GSES platform, including submitting data and understanding results.
• Analyse technical issues and escalate to the IT team when necessary.
• Assist with onboarding new clients, ensuring they feel confident using the GSES platform.

Skills

Customer focus

Problem solving

Clear communication

Dutch fluency

English fluency

Tools

Zendesk

Freshdesk

HubSpot

Job description

Location: On-site (Rotterdam), hybrid possible
Employment Type: Full-time
Extras: NS Business Card, and laptop.

Do you want to help companies turn sustainability ambitions into real-world action?
At GSES, we make sustainability measurable and actionable, whether it involves organisations, products, assets, or events. Through our platform, the Enterprise Score, and the Nature Impact Score (NIS), retailers and manufacturers gain clear insights into the environmental impact of their businesses and products. This enables them to make better decisions and communicate their sustainability performance with confidence.

Today, this is becoming increasingly important. We also support a growing number of clients in meeting sustainability-related regulatory requirements.
More and more organisations recognise the value of our mission, and we’re proud to work with leading companies across industries such as retail, construction, transportation, and marketing, both in the Netherlands and internationally.
As GSES continues to grow rapidly, we’re looking for a new colleague to strengthen our Support Team!

Your Role
As a Customer Support Specialist, you will be the first point of contact for clients who have questions about our platform. You’ll guide them through the system, solve problems, and make sure they get the most out of GSES.
Your interactions with clients are incredibly valuable. By sharing their feedback, challenges, and suggestions with the team, you’ll help us continuously improve our platform and customer experience.

Of course, you won’t be doing this alone. You’ll work closely with project managers, IT specialists, and other colleagues in an international team, based in the heart of Rotterdam.

What Will You Do?

• Respond to customer inquiries via email, phone, and [ticketing system/chat]
• Support clients in using the GSES platform, including submitting data and understanding their results
• Analyse technical issues and elevate them to the IT team when necessary
• Assist with onboarding new clients, ensuring they feel confident and comfortable using the GSES platform

Who Are You?

• You have at least 2 years of experience in customer success or customer support, preferably within a software company
• You are customer-focused, proactive, and enjoy solving problems
• You take ownership of customer issues and follow through until they are resolved
• You are an excellent communicator who can explain complex topics clearly and confidently, especially over the phone
• You are fluent in both Dutch and English, written and spoken

Nice to Have:

• Experience working with SaaS platforms or B2B clients
• Experience with ticketing systems such as Zendesk, Freshdesk, or HubSpot
• An interest in sustainability or data

What Do We Offer?

• A full-time position (36–40 hours per week)
• Attractive employment benefits, including (holiday allowance, OV business card, laptop, etc.]
• A varied role with plenty of client interaction and responsibility
• The opportunity to work in an international team, with an office in the heart of Rotterdam
• The chance to make a real contribution to turning sustainability goals into measurable results and meaningful action

Does This Sound Like a Match?
We’d love to hear from you!

Help us make sustainability measurable.