Supply Chain Import/Export Specialist

Real; Breda; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Real is seeking a Supply Chain professional in Breda, Netherlands for a hybrid role with 2-3 days in the office. You will manage end-to-end Order-to-Invoice activities, coordinate shipments to affiliates, manufacturers, distributors, and customers, and handle import/export documentation.

The role requires a Master's or Bachelor's degree with 2 years of GMP/GDP experience, strong English communication, and a focus on quality and process improvements.

Qualifications

• Master's degree or Bachelor's degree and 2 years of Supply Chain experience in GMP and/or GDP regulated industry.
• Ability to multi task and work within diverse, international group of people.
• Affinity with computer work.
• Advanced communication skills.
• Customer focused.
• Fluency in English, both in oral and written communication.
• Ensure quality.

Responsibilities

• Ensure reliable and efficient execution of Order-to-Invoice activities for To-the-Market Supply, including import/export.
• Own end-to-end shipments coordination to internal and external customers.
• Distribute and process supply orders daily.
• Handle export- and import documentation.
• Book and monitor shipments; pro-actively respond to potential issues.
• Handle and resolve service and transport issues.
• Coordinate and execute return processes.
• Partner with third party logistics suppliers and other supply chain members.
• Develop and maintain relationships with internal/external customers and on-site departments.
• Represent the team in cross-functional project teams.
• Identify process improvements.
• Provide input for periodic KPIs.
• Ensure GMP/GDP knowledge and job-related training is up to date.
• Review Order-to-Cash policies and procedures; recommend improvements.
• Share responsibility with Corporate Planning, Distribution and Quality for disaster recovery plans.

Skills

Advanced communication

Customer focus

Computer literacy

Multi-tasking

English fluent

Education

Bachelor's or Master's degree

Tools

ERP experience

Job description

• Hybrid role: 2-3 days per week in the office in Breda

Accountabilities

• Ensure reliable and efficient execution of Order-to-Invoice activities for To-the-Market Supply, including import/ export
• Own end-to-end shipments coordination to internal (e.g. affiliates, manufacturing sites) and external (e.g. distributors) customers

Responsibilities

• Ensures distribution of pharmaceutical product globally
• Processing of supply orders on a daily basis
• Handling of export- and import documentation
• Booking and monitoring of shipments and pro-actively respond on potential issues
• Handle and resolve service and transport issues
• Coordinate and execute return process
• Partners with third party logistics suppliers and other members of the supply chain.
• Develop and maintain good relationships with internal/ external customers (affiliate, distributor, etc) and the on-site departments
• Represent the team in cross functional project teams
• Identify process improvements
• Provide input for the periodic KPIs
• Ensure knowledge of GMP/GDP and job related training is up to date
• Continually reviews Order-to-Cash policies and procedures and recommends opportunities to improve operations.
• Shares responsibility with Corporate Planning, Distribution and Quality for executing disaster recovery plans.
• Other duties as required.

Authority

• Works under general direction, seeks assistance as needed
• Completes work in accordance with accepted practices within field
• Establishes approaches for completing assignments
• Work requires consistent exercise of discretion and independent judgment
• Works with team to support achievement of project milestones

Outputs

• Ensures that our internal and external customers are taken care of according to the Amgen's policies and procedures
• Ensures that all the orders are processed according to the customers' specific instructions and conditions

Qualifications

Minimum Requirements

• Master's degree or Bachelor's degree & 2 years of Supply Chain experience in a GMP and/or GDP regulated industry
• Ability to multi task and work within diverse, international group of people
• Affinity with computer work
• Advanced communication skills
• Customer focused
• Fluency in English, both in oral and written communication
• Ensure quality

Preferred Requirements

• Knowledge and experience in Customer Service department
• Computer skills and ERP experience
• Experience with issue handling in a logistic environment
• Problem solving skills
• Ability to set priorities

Competencies

• Commitment to Quality
• Complete tasks thorough and with eye for detail
• Look for opportunities to improve your work practices
• Generate ideas for improvement

Team work

• Help others
• Work within the dynamics of a group
• Works effectively with diverse cultures and working styles

Verbal and written communication

• Organizes and delivers information appropriately
• Communicate issues in a timely manner
• Ability to communicate with a range of stakeholders at various levels