Supervisor Service, Europe

IAI industrial systems B.V.; Veldhoven; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Benefits and annual leave

Inclusive culture

Career development

Global organization

Job summary

IAI industrial systems invites a dynamic Supervisor Service, Europe to lead the European Field Service Engineering team, ensuring high-quality maintenance planning and strong customer focus across international sites. You will oversee 8-10 engineers, drive improvements, and promote a culture of reliability and service excellence.

The role requires travel, excellent English, and experience with international customers.

Qualifications

• Bachelor’s degree in technical studies.
• Experience with international customers, and preferably leading a Field Service team.
• Excellent written and spoken English; Dutch and other languages are a plus.

Responsibilities

• Lead the European Field Service Engineering team (8-10 direct reports).
• Ensure team composition, monitor work quality/quantity, and manage maintenance planning.
• Promote customer-oriented attitude and ambassadorial role of engineers.
• Drive improvement processes and address quality, response time, and maintenance methods.

Skills

International customers

Lead field service team

English proficiency

Communication skills

Organizational skills

Education

Bachelor’s degree in technical studies

Job description

An Amazing Career Opportunity for a Supervisor Service, Europe

Location: Veldhoven, Netherlands

Job ID: 46040

IAI industrial systems has been a supplier to the security printing market since 1995. Some of the largest countries in the world have chosen IAI as their preferred partner to help them create passports, identity cards and banknotes with the most advanced security features. Many leading governments, technology partners and enterprises around the world entrust their challenging projects with us, as they value the reliability, accountability and responsibility we deliver. From new levels of protection and productivity for passports and identity cards to novel manufacturing processes and technologies that pave the way to new breakthroughs. We have built our reputation on developing and manufacturing unique systems, which include laser applications, inkjet printing and product handling. Characteristics of our markets are international, business-to-business, investment goods and long-term relations. IAI industrial systems is part of HID Global, a subsidiary of ASSA ABLOY.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

• Our company is committed to finding the best and the brightest talent to help us reach the top.
• If you are a dynamic, highly skilled Supervisor Service, Europe and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at both verbal and written communication, collaboration and unrelenting innovation, we want to talk to you.
• If you bring passion, flexibility and respect to the table, you just might be the right fit for our team. While working at IAI, you most definitely will recognize our informal work atmosphere, open culture, respectful interaction among colleagues and flat structure.
• By joining our team, you will be part of the Service department. This department ensures that our systems at customer sites are operational and running smoothly, enabling uninterrupted production. Through regular on-site maintenance, swift defect resolution, and dependable remote support, the team guarantees continuous reliability of our systems for our customers.

Primary Duties

• Leading the European Field Service Engineering team (8-10 direct reports) and taking care of employee development including external and internal training;
• Ensuring the correct composition of the team and monitoring work quality and quantity of the Field Service Engineers;
• Creating the maintenance planning to fulfil contractual agreements;
• Promoting a customer-oriented attitude and ambassadorial function of the Field Service Engineers;
• Initiating improvement processes and taking measurements to solve problems related to quality, response time and maintenance methods;
• Ensuring preventive and corrective maintenance takes place according to defined standards and working methods.

Qualifications

• Bachelor’s degree in technical studies;
• Multiple years working experience within Field Service Engineering;
• Strong communicational and organizational skills;
• Experience with international customers and preferably with leading a Field Service team;
• Excellent written and spoken English is required, Dutch and additional languages are a plus;
• Since this position includes (international) travel and fieldwork, you must possess or can acquire a valid passport.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [e-mail].

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.