Supervisor Retail · De Bijenkorf, Amsterdam

ASTRID & MIYU LTD.; Amsterdam; Hybrid; EUR 29,000 - 35,000; Part time

Benefits offered by this job

Product Allowance and Discount

Welcome service when you join us

Many awards and socials

Employee Affiliate Programme

Volunteer Leave

Buy and sell holiday options

Workplace Nursery Scheme

Sabbaticals after three years

24/7 access to therapy and coachingSes

Job summary

Astrid & Miyu is opening a new Netherlands store in Amsterdam and seeks a passionate Supervisor to deliver 5-star experiences. Lead the team in experiential retail, drive customer focus, and stay hands-on with daily operations while embodying our values and brand ambassador mindset.

You will mentor staff, nurture growth, and champion service excellence in a fast-paced, collaborative environment at De Bijenkorf. 32 hours per week + growth opportunities.

Qualifications

• Brand ambassador who embodies the brand values and drives a premium customer experience.
• Strong customer service mindset with a focus on hospitality and care.
• Proven leadership and the ability to coach and grow a team.

Responsibilities

• Lead experiential retail with a guest-centric approach and host from the heart.
• Drive overall customer experience, innovate, and monitor results.
• Be the product knowledge expert to inspire sales and educate the team.
• Set engaging team challenges to create memorable in-store experiences.
• Mentor and support the store team, providing feedback and development opportunities.

Skills

Brand ambassador

Customer service

Leadership

Team management

Communication

Problem solving

Positive energy

Job description

Why Astrid & Miyu?

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.
We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.
Everything we do is guided by our values:

Grow Together. Celebrate Each Other. Break All Boundaries.

Want to discover more? Explore life at A&M, meet our people and learn more about our values here.

Location: De Bijenkorf, Amsterdam.

Hours: 32 hours per week.

Salary: €32,000 annually + commission.

Benefits:

• Product Allowance and Discount
• Welcome service when you join us
• Many awards and socials
• Employee Affiliate Programme
• Volunteer Leave
• Buy and sell holiday options
• Workplace Nursery Scheme
• Sabbaticals after three years
• 24/7 access to therapy and coaching sessions

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

Just in time for the festive season, we’re opening our second store in the Netherlands with a brand new home for jewellery lovers inside De Bijenkorf, Amsterdam! We’re looking for a passionate team to help bring this new space to life, hosting from the heart and creating unforgettable experiences for every customer who walks through our doors.

TheSupervisor Mission:

You are a true brand ambassador leading by example and delivering 5 star customer experience through our experiential retail pillars. You are an advocate for our brand values and lead the team ensuring these are at the forefront of everything you do.

How you'll drive success:

Experiential Retail

• Inspire and empower your team to truly Host from the Heart - guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments. You'll create a space where every individual and customer feels genuinely seen, valued and cared for.
• Drive continuous elevation to our overall customer experience to ensure the customer is at the heart of all decisions, leading a centre of innovation and experimentation
• Be the expert in product knowledge to drive sales and inspire the team
• Use your creativity to set team challenges to create an engaging interactive experience in store
• Track and measure sales results throughout the day, being adaptable and flexible to stay on track

Inspirational Team Management

• Partner with your Store Manager & Assistant Store Manager to provide the support, mentorship, coaching and guidance that the team need to truly flourish and grow in their roles
• A clear and confident communicator, you’re comfortable with delivering feedback to your team at all levels in the moment
• Recognise and celebrate team achievements, and identify development opportunities in the team, feeding these observations back to your management team
• Cultivate an environment of open communication, collaboration, and mutual support

Operational & Brand Loyalty Excellence

• Ensure the store consistently meets or exceeds company standards for cleanliness, organisation, and visual merchandising
• Effectively manage stock and work closely with the services team to ensure all policies and processes are followed to ensure a risk free environment
• Ensure the team are actively opting customers into our loyalty programme to build a loyal, regular customer base for the store

What you'll need to thrive:

• A values champion and brand ambassador our values must resonate deeply with you
• You radiate positivity & enthusiasm and inspire the people around you
• This role is suitable for anyone with Supervisor experience in a store
• Ability to assist in developing and mentoring a high-performing team to create an environment fostered by learning, growth and development
• Strong problem-solving abilities, with the capacity to anticipate and respond effectively to change
• You're always looking for a better way to do things and are naturally curious in everything you do and every conversation you have

Your Journey With Us: - Want to know more about our interview process? Find out what to expect here.

Job Application & AI: Our teams are hiring people, not perfect answers. Share your own experiences, examples and personality. That's what helps us understand who you are and what you could bring to the team.