Supervisor

BaxterStorey Nederland; Hoofddorp; Sur place; EUR 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

25 holidays per calendar year

8% holiday allowance

Meals on shift

Bespoke training and developmentopport

Pension

Commuting allowance €0.23 per km (10+)

Résumé du poste

BaxterStorey Nederland in Hoofddorp is seeking a proactive Supervisor to coordinate impeccable service across catering teams and events. You will support, train and guide staff to exceed guest expectations while upholding BaxterStorey's standards.

The role focuses on supervision, quality control, logistics of equipment and guest interaction, with strong emphasis on teamwork, attention to detail and customer care.

Qualifications

• Experience appropriate to the role.
• Passion for food and guest service.
• Enjoy supervising, training and supporting a team.
• Understanding delegation and influencing skills.
• Excellent organisational abilities with high attention to detail.
• Clear verbal and written communication.
• Adaptable with a solution‑oriented mindset.
• Fits BaxterStorey core values.

Responsabilités

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns.

Connaissances

Experience required

Passion for food & service

Team supervision

Delegation

Organisational skills

Communication skills

Adaptability

Core values alignment

Description du poste

Location: Hoofddorp

• 25 holidays per calendar year
• Meals on shift for a small tax withholding
• Bespoke training and development opportunities
• Pension
• Commuting allowance of € 0,23 per km for distances over 10 km

Title: Supervisor

Location: Hoofddorp

Gross salary: € 2.600 - € 3.000 based on 38 hours per week

Benefits

• 25 holidays per calendar year
• 8% holiday allowance
• Meals on shift for a small tax withholding
• Bespoke training and development opportunities
• Pension
• Commuting allowance of € 0,23 per km for distances over 10 km

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Job Description

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services

Qualifications

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from supervising, training, and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.