Strategic Client Value Partner, Digital Tech | Equity & PTO

Celonis; Amsterdam; Hybrid; EUR 120,000 - 190,000; Full time

Benefits offered by this job

Restricted Stock Units (RSUs)

Merit-based refresh grants

Unlimited PTO

Hybrid work model

Wellbeing programs

Job summary

Celonis is seeking a Client Value Partner (CVP) to lead data-driven business transformations for strategic customers in the Digital Technology industry. As accountable lead for customer success, you will align execs, mobilize Celonis resources, and drive value realization across processes, partnering with cross-functional teams to deliver measurable outcomes.

You will mentor teams, shape program roadmaps, and advocate for customers within Celonis, expanding adoption and ensuring high engagement.

Qualifications

• Minimum 10 years in customer success, strategy consulting, or related digital-technology roles.
• Experience driving large-scale transformation programs and process reengineering.
• Strong advisory skills with executives and data-driven approach.

Responsibilities

• Develop and maintain strong relationships with key stakeholders, including C-level executives.
• Ensure engagements are properly staffed leveraging global cross-functional Celonis teams.
• Mentor customer on organization design and maturation of Centers of Excellence.
• Mentor and coach team members and provide feedback to managers.
• End-to-end customer value journey ownership and accountability.
• Influence stakeholders through executive communication and domain expertise.
• Establish program roadmap and detailed value plans with senior stakeholders.
• Resolve escalations coordinating internal teams effectively and timely.
• Drive adoption and value realization within accounts and ensure use targets.
• Organize customer advisory boards to gather insights and improve offerings.
• Act as voice of the customer within Celonis to align product and services with needs.
• Lead Celonis presence at events and contribute to thought leadership.

Job description

Celonis is seeking a Client Value Partner (CVP) to lead data-driven business transformations for strategic customers in the Digital Technology industry. As accountable lead for customer success, you will align execs, mobilize Celonis resources, and drive value realization across processes, partnering with cross-functional teams to deliver measurable outcomes.

You will mentor teams, shape program roadmaps, and advocate for customers within Celonis, expanding adoption and ensuring high engagement.