Store Team Leader & Customer Experience Coach

LVMH; Amsterdam; Remote; EUR 42,000 - 52,000; Full time

Job summary

LOEWE in Amsterdam seeks a proactive Team Leader to support Store Management in upholding service standards and leading the sales floor. You will actively sell to meet personal goals while coaching the team in day-to-day activities and operations.

You will serve as a role model, training colleagues, managing duties in the absence of management, and building strong client relationships through expert product knowledge and a passion for fashion and culture.

Qualifications

• Experience within a similar retail role.
• Deep interest in fashion, art and culture.
• Experience leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably adapts and connects with employees and clients.
• Effective communication with sensitivity to build and maintain a client book.
• Results driven with a commercial mindset and team player attitude.
• Flexible, adaptable and collaborative approach to work.
• Fluent in English and Dutch.

Responsibilities

• Assist the Management with day-to-day coordination of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE's visual standards.
• Maintain products in an efficient, clean, secure, and organized manner, front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE's standards in terms of grooming and behavior.

Skills

Retail Experience

Team Leadership

Fashion Interest

Communication Skills

Organizational Skills

Client Relationship

Commercial Mindset

Adaptability

Dutch & English

Job description

LOEWE in Amsterdam seeks a proactive Team Leader to support Store Management in upholding service standards and leading the sales floor. You will actively sell to meet personal goals while coaching the team in day-to-day activities and operations.

You will serve as a role model, training colleagues, managing duties in the absence of management, and building strong client relationships through expert product knowledge and a passion for fashion and culture.