Luxury Retail Team Leader & Coach

LOEWE; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

LOEWE is seeking a proactive and experienced retail professional to join our Amsterdam store. You will assist management with daily coordination, act as Manager on Duty, and support training while upholding LOEWE's luxury standards.

You’ll open/close in management’s absence, nurture client relationships, and contribute to visual merchandising and stock control. You will be pivotal in delivering outstanding customer experiences, expanding the client book, and cross-selling across product

Qualifications

• Experience within a similar retail role.
• Deep interest in Fashion, Art, and Culture.
• Experience leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably adapts and connects with different employees and clients.
• Effective communication with sensitivities to build and maintain a client book.
• Results driven with a commercial mindset without compromising team attitude.
• Flexible, adaptable, and collaborative approach to work.
• Fluent in English and Dutch.

Responsibilities

• Assist the Management with day-to-day coordination of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner, front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Skills

Retail experience

Fashion & culture interest

Team leadership

Organizational skills

Communication skills

Client book management

Commercial mindset

Adaptability

English/Dutch bilingual

Job description

LOEWE is seeking a proactive and experienced retail professional to join our Amsterdam store. You will assist management with daily coordination, act as Manager on Duty, and support training while upholding LOEWE's luxury standards.

You’ll open/close in management’s absence, nurture client relationships, and contribute to visual merchandising and stock control. You will be pivotal in delivering outstanding customer experiences, expanding the client book, and cross-selling across product