Store Supervisor (30h)

TIMBERLAND; Rotterdam; On-site; EUR 22,000 - 31,000; Part time

Job summary

Timberland Rotterdam is seeking a Store Supervisor to lead the team on the shop floor and support the Store Manager in achieving commercial success. You will foster a welcoming environment and deliver outstanding customer experiences while overseeing daily operations and stock management.

The ideal candidate combines hands-on leadership with a strong customer mindset, effective communication and a proactive approach, including weekend availability and a 30-hour work week.

Qualifications

• Experience in a supervisory role in retail or hospitality.
• Passion for delivering exceptional customer experiences.
• Ability to lead, motivate and coach others.

Responsibilities

• Lead by example on the shop floor and support the Store Manager.
• Drive sales through proactive customer engagement and recommendations.
• Assist with scheduling, stock replenishment and floor coverage.
• Ensure health & safety guidelines and brand standards are followed.
• Support opening and closing procedures and daily store operations.

Skills

Leadership

Customer service

Team motivation

Communication

Tools

POS system

Job description

Section:Retail Store

Join the Timberland Team in Rotterdam

At Timberland, we're inspired by a purpose bigger than ourselves: creating a better future through responsible products, outdoor experiences, and a strong commitment to our communities.

We're looking for a passionate and customer-focused Store Supervisor to help lead our Rotterdam store team. As a key member of the store leadership team, you will support daily operations, inspire colleagues through example, and deliver exceptional experiences for every customer who walks through our doors.

What you'll do

As Store Supervisor, you'll play an active role on the shop floor while supporting the Store Manager in driving commercial success and operational excellence.

Your responsibilities will include:

• Leading by example and providing outstanding customer service.
• Creating a welcoming and engaging store environment for every customer.
• Coaching, motivating and supporting team members in their day-to-day activities.
• Driving sales performance through proactive customer engagement and product recommendations.
• Supporting daily store operations, including opening and closing procedures.
• Monitoring visual merchandising standards and ensuring the store reflects the Timberland brand.
• Managing operational tasks such as stock handling, replenishment and general store organization.
• Assisting with team scheduling, task delegation and floor coverage when required.
• Ensuring company policies, procedures and health & safety guidelines are consistently followed.

What we're looking for

We're seeking someone who combines a strong customer mindset with hands-on leadership experience.

You bring:

• Previous experience in a retail, hospitality or customer-facing supervisory role.
• A passion for delivering exceptional customer experiences.
• The ability to lead, motivate and coach others through a positive and collaborative approach.
• Strong communication and interpersonal skills.
• A proactive attitude with the ability to identify priorities and take initiative.
• Confidence working in a fast-paced retail environment.
• Excellent organizational skills and attention to detail.
• The ability to balance customer service, team leadership and operational responsibilities.

Availability

• This is a 30-hour per week position.
• Availability on at least one weekend day (Saturday or Sunday) is required.
• Flexibility to work weekdays, weekends and peak trading periods.

Language Skills

• English proficiency is required.
• Dutch language skills are considered a strong advantage

What makes someone successful in this role?

The ideal candidate:

• Builds trust through actions, not titles.
• Leads from the shop floor and supports the team during busy moments.
• Understands how to approach different customer profiles and adapt their communication style.
• Brings energy, positivity and professionalism to the team every day.
• Sees the bigger picture and takes ownership of what needs to be done without waiting to be asked.

What's in it for you?

• Be part of an iconic outdoor and lifestyle brand.
• Work within an inclusive and supportive team environment.
• Grow your retail leadership career within VF Corporation.
• Access learning and development opportunities to support your professional growth.

Tagged as: retail, sales, sales, ventes