Store Manager

WHSmith; Schiphol; On-site; EUR 60,000 - 68,000; Full time

Job summary

A major retail company in Schiphol Airport is seeking a Store Manager to lead a high-performing team. The successful candidate will drive sales, ensure outstanding customer service, and maintain excellent operational standards. Experience in retail or hospitality is advantageous, but a strong leadership presence and customer-first attitude are essential. This full-time, permanent position requires a passion for inspiring others and achieving business objectives.

Qualifications

• Retail or hospitality experience preferred, but team inspiration is key.
• Ability to lead by example and win staff respect.
• Commercially sharp with a focus on customer satisfaction and profit.

Responsibilities

• Drive sales and manage costs to maximize profitability.
• Inspire the team for exceptional customer experiences.
• Recruit and retain staff, fostering a supportive work environment.
• Maintain high operational standards and legal compliance.
• Maintain pride in store facilities, ensuring safety and legal compliance.

Skills

Retail experience

Team leadership

Customer service

Job description

Store Manager – WHSmith Schiphol

WHSmith Schiphol, North Holland, Netherlands

We have an exciting new opportunity here at Schiphol Airport, for a positive and ambitious leader to join our team. As a WHSmith Store Manager, you will lead your store team to deliver exceptional customer service and outstanding operational standards in a busy travel environment.

Responsibilities

• You will be responsible for driving sales and managing the costs to maximise on the profitability of your store - you’ll treat the business as your own.
• Inspiring the team to make sure every customer has a brilliant experience so wherever our customers are going, you can be sure they will always be happy to come back to our stores.
• Recruit and retain your team, making WHSmith the employer of choice in your market.
• Coach, guide and create a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a great standard, and that we are operating safely and legally.

Values

• Customer Focus: We keep our customers at the heart of everything we do.
• Value Our People: Our people are respected and valued in an honest and open environment.
• Drive For Results: We push ourselves to achieve ambitious and competitive results, delivering with pace.
• Accountable: We take personal responsibility and deliver what we say we will.

Experience / Qualifications

Joining WHSmith as a Store Manager, it would be great to have Retail or Hospitality experience – but what is just as important is that you are in your element when inspiring a team! You lead by example, showing your team what great always looks like. With this approach, you’ll win the respect of staff at every level, getting the best from each individual and encouraging them to develop. Commercially sharp, you know that putting customers first is key to meeting targets and budgets, and you’ll take full responsibility for the store’s Profit & Loss account.

Job Details

• Job Types: Full-time, Permanent
• Required for Airport Pass: Have lived in The Netherlands for 8+ years
• Location: WHSmith Schiphol, North Holland, Netherlands