Store Manager

Philip Morris International; Amstelveen; On-site; EUR 42,000 - 62,000; Full time

Job summary

Philip Morris International in Utrecht seeks a results-driven Store Manager to oversee overall store operations, drive sales, and deliver outstanding customer experiences. You will lead a team, manage administration, and implement innovative ideas to maintain an exceptional store environment.

The role requires Dutch and English proficiency, strong people skills, and weekend availability in a fast-paced, international setting.

Qualifications

• Experience in consumer-facing retail operations.
• People management experience.
• Experience in planning, KPIs and point-of-sale systems.
• Available to work at least one weekend day per week.
• Proactive and well-organized.
• Fluent in Dutch and English.

Responsibilities

• Train, motivate, mentor and drive the sales staff to meet goals.
• Build genuine relationships with customers to ensure high satisfaction.
• Complete store administration and ensure policy compliance.

Skills

People management

Customer service

Sales leadership

Communication

Organizational skills

Training & coaching

Tools

POS systems

Job description

THE ORGANISATION

Philip Morris is one of the world’s largest international tobacco companies, with more than 82,700 employees worldwide. Our employees speak more than 80 languages and come from all regions of the world. We have 50 production facilities worldwide and our products are sold in more than 180 countries.

At Philip Morris, we strive for a future where smoking is a thing of the past and we are all committed to make this reality as soon as possible. Our vision is clear: to lead the transformation of our industry by fully focusing our efforts, energy and resources to offering better, smoke-free alternatives for adults who otherwise continue to smoke. We are determined to change the world for the better and change to the benefit of all adult smokers and society at large.

We believe in the following values.

Innovation | Integrity | Excellent Execution | Collaboration | Responsibility

THE OPPORTUNITY

We are looking for a result driven and customer centric Store Manager to be responsible for the overall store management of our Tobacco store in Utrecht.

You’ll be a successful candidate when you’re able to enhance our customer satisfaction, and manage the staff to achieve optimal results.

SKILLS

Our expectations for a Store Manager are centered around your empathy towards the customers to ensure overall customer satisfaction, to professionally manage the business with drive, dedication, integrity and good organizational skills and lead and motivate a team with empathy and good people knowledge. Do you feel thrilled when reading all the above? If so, please continue reading to learn what the key accountabilities of the role are:

• Meet goals by training, motivating, mentoring and driving the sales staff
• Ensure high levels of customers satisfaction by building genuine relationships with the customers and understanding their needs
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and propose innovative ideas
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Lead by example.

Key Requirements

• Have experience in consumer-facing retail operations (Experiential Retail, Hospitality, Consumer Entertainment)
• People management experience
• Experience in planning, KPI’s and Point of sales systems
• Available minimum 1 weekend day per week
• Proactive
• Strong organizational skills
• Good communication and interpersonal skills
• Be fluent or proficient in Dutch and English.

RISE TO THE CHALLENGE

You will join a dynamic, international and fast-paced work environment in a rapidly evolving industry and will interact with different levels of experience and expertise across the Company. We offer a contract with a competitive salary commensurate to the professional experience.

Our company offers you a fresh perspective. Here, you will never stop exploring and discovering. We take on-the-job learning to another level, giving you every opportunity to develop your career and reach your full potential. This position will advance your experience with innovative technologies, services, and processes. Backed by a competitive salary and compensation package, you will work in a professional setting with clients and team members from all over the world.