Staff Outbound Product Manager

Servicenow; Amsterdam; On-site; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

ServiceNow is seeking a Senior Engagement Manager to lead complex customer adoption engagements and ensure rapid adoption of the Now Platform and Generative AI capabilities. You will coordinate cross-functional teams, partners, and customers to deliver successful implementations with strong program management and technical expertise.

The role requires ~8+ years in high-tech/SaaS, experience in customer-facing PM roles, and excellent communication.

Qualifications

• 8+ years in high-tech/SaaS industry
• 5+ years in a customer-facing project management role
• 5+ years of experience with technology products
• PMI or similar certification desired
• Agile Scrum experience and Scrum Master certification preferred
• Bachelor’s degree or equivalent experience
• English – fluent

Responsibilities

• Provide project management practices, such as planning, scheduling, monitoring, risk management, to drive project execution throughout the lifecycle.
• Apply project management expertise from the Now Create implementation methodology and prescriptive guidance to promote engagement delivery to drive outcomes.
• Manage cross-functional projects and teams, senior-level stakeholders and customers to provide an exceptional customer experience.
• Drive collaboration and efficient decision-making between internal and external stakeholders, including partners and customers.
• Provide regular updates to customers and internal stakeholders (weekly, monthly, quarterly).
• Facilitate project planning meetings, reviews, and retrospectives.
• Provide project governance to manage requirements in line with scope, time, schedule, and objectives.
• Develop and present the project value proposition to customers as part of the initiative and ongoing collaboration.
• Identify risks, mitigation plans, and track/resolve issues.

Skills

Project management

Customer-facing

Technology products

Agile Scrum

Communication

Negotiation

Team collaboration

Travel willingness

Education

Bachelor's degree or equivalent experience

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

This role is part of ourAIPlatformproduct organization,responsible for the foundational capabilities of the Now Platform, which are at the center of every “out-of-the-box” ServiceNow solution. You will be part oftheStrategic EnablementTeam inthe Outbound Product Managementorganization, a talented and supportive group that is passionate about evangelizing our platform internally andexternally.You willwork cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market.

As aSeniorEngagement Manager,youwill play a critical role inmanagingcomplexcustomeradoptionengagements to ensuretheadoption ofthePlatform, helpingto rapidlyestablishGenerative AI solutionsand other Platform capabilitiesin our customer base.The successful candidate is a results-oriented self-starter with strong program management skills, technicalexpertise, and exceptional communication abilities to ensure successful implementation and customer satisfaction.

What you get to do in this role

• Provideprojectmanagement practices, such asplanning, scheduling, monitoring,risk management,etc.,to drive rigorous project execution throughout the projectlifecycle
• Apply project managementexpertisefromtheNow Createimplementationmethodologyand prescriptive guidance to promote engagement deliveryto drive successful customer outcomes
• Manage cross-functional projects and teams,senior-levelstakeholdersand customers to provide an exceptionalcustomerexperience
• Driveand fostercollaborationand efficient decision-makingbetween all internal and external stakeholders, includingpartners andcustomers
• Provideregular (weekly,monthly, quarterly)updates to customersas well astointernalstakeholders
• Facilitateprojectplanning meetings, reviews, andretrospectives
• Provideproject governanceto manage requirements in line with agreed to scope, time, schedule,and businessobjectives
• Develop and present theprojectvalue proposition to customersas part of the initiative and on-goingcollaboration
• Identification and execution of risk assessment, prevention, and mitigation plans, and efficient identification,trackingand resolution ofissues
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
• Ensure complete knowledge transfer,record updates, lessons learned,and all transition activitiesare taking placeat the end of eachengagement

Qualifications

• Minimum of8+ years of high-tech/SaaS industry experience
• 5+ yearsin a customer-facingproject management roleas part of a professional services organizationorsimilar role
• 5+ years of experience with technology products
• Project Management certification in PMI or similar, desired
• Agile Scrum experience and Scrum Master certificationpreferred
• Excellent written and verbalcommunication skills to include technical and businessconcepts
• Excellent negotiation and persuasion skills
• Must enjoy working in a highly collaborativefast-pacedenvironmentwith a willingness to learn new thingsindependently
• Prior experience with implementing or supporting ServiceNowproducts
• Strong cross-functional, technical Project Management experience anddemonstratedexperience in leading key projects, including strategic customer programs frominceptionto successfulgo-live/post go-livehypercareperiod
• Ability to think strategically, learn fast, and communicate withimpact
• Ability to travel,possibly 50%of thetime
• Bachelor’s degree or equivalent experience
• English – fluent

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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