Sr. Manager, Menu Operations & Analytics (all genders)

HelloFresh; Amsterdam; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work setup in Amsterdam office

24 holidays per year

Travel expense reimbursement

Health insurance discounts

ClassPass discount

Gym membership discount

Lunches and snacks

Competitive salary and pension

Job summary

Factor Europe is seeking a Sr. Manager, Menu Operations & Analytics to optimize the weekly menu plan and related processes. This hands-on, data-driven role will own tooling, automation, and the weekly product cycle, focusing on engagement and retention while simplifying internal workflows.

You will build and extend the product tool stack, automate onboarding, and run driver analyses to identify what drives outcomes. Collaboration with R&D, Supply Chain, and Production is essential.

Qualifications

• Experience in turning manual, spreadsheet‑based processes into automated, scalable systems.
• Fluent data querying and QA, with ability to create data visualizations that separate signal from noise.
• Able to quickly spot bottlenecks in a process and drive root-cause improvements.

Responsibilities

• Automate meal onboarding and build scripts to speed up time-to-market.
• Own and extend the Product tool stack, consolidating and improving existing tools.
• Refine the weekly menu planning model for engagement, seasonality, cost targets and capacity.
• Analyze which menu attributes affect engagement and retention through data analysis.
• Own the weekly menu cycle, translating customer feedback into actionable insights for teams.
• Ensure menus are built and uploaded on time, coordinating across departments.

Skills

Builder

Data-driven

Systems thinking

Process-oriented

AI-native

High agency

Tools

Excel/Google Sheets

SQL

Python

Claude Code

Cursor

Copilot

Job description

The role

Factor Europe is scaling rapidly, and as the complexity of our product offering grows, we are looking for a Sr. Manager, Menu Operations & Analytics to optimize the performance of our weekly menu plan and surrounding processes.

This is a data-driven, hands-on building role. You will decide what tools, systems, and processes we need to optimize our weekly processes, and use all of the AI tools at your disposal to develop / optimize them. You’ll be the ultimate owner of our weekly product cycle: which means optimizing our menu for maximal engagement and retention of our customers, as well as simplifying / automating as much of our internal process as possible.

Whether you’re analytical supply chain master who wants more exposure to product/customer, a systems thinker who loves building and improving processes, or a technical generalist who wants to push the boundaries of what’s newly possible with AI - this is a chance to supercharge one of Europe’s fastest-growing food-tech brands.

What you’ll do

Build the tools and automate the work

• Automate meal onboarding. Take our concept-to-launch process apart, find the unnecessary and manual steps, and eliminate or automate them to improve speed to market. Expect to build software and write scripts to get there.
• Own and extend the Product tool stack. Take our existing tools and improve them, consolidate them, and build what’s missing. Build systems that survive without you in the room.

Optimize menu performance

• Improve our menu planning model. Refine the models that architect our weekly menu - optimising for customer engagement and retention within real constraints: seasonality, cost targets, production capacity, etc.
• Find out what actually drives outcomes. Run the correlation and driver analysis on which menu attributes genuinely move engagement and retention.
• Model the commercial impact. Understand and forecast how menu decisions land on cost per meal and profitability, and course-correct early

Own the weekly menu cycle

• Translate customer data into action. Own the weekly menu review, turning customer ratings and qualitative feedback into insights the Culinary and Kitchen Operations teams can act on.
• Run the process reliably. Ensure menus are built and uploaded on time, coordinating across R&D, Supply Chain, and Production as needed.
• Own recipe/menu data quality. Challenge our data hygiene practices and implement the processes and controls that ensure our data is complete and accurate.

Who you are

• A builder: You are comfortable with ambiguity. You don’t need a playbook to be effective; you are excited to write it.
• Data-obsessed: You’re fluent enough to query and QA data yourself, and can create data visualizations that separate signal from noise.
• A systems thinker: You don’t just fix a problem; you fix the process that allowed the problem to happen.
• Structured and process-oriented: You can quickly spot the bottlenecks in a process and picture the improvements concretely enough to build toward them; you love creating issue trees and driving to the root cause of problems.
• AI-native: You’re on the cutting edge of what tools are available and have built things beyond what your formal background should allow.
• High agency: You don’t get stuck easily: you ask why, you find workarounds, and you hustle to keep the project on track.

Requirements

• Experience: 5+ years in Product/Business Operations, Analytics, Management Consulting, or Operational Excellence. Experience in FMCG, E-Comm, or Food-Tech is a plus.
• Scale Exposure: You have a track record of transitioning manual, spreadsheet-based processes into automated, scalable systems.
• Technical Toolkit: Advanced in Excel/Google Sheets and proficiency with SQL is required; experience Python is an advantage.
• AI Experience: You should have numerous examples of what you’ve built with AI coding tools (e.g. Claude Code, Cursor, Copilot or equivalent).
• Stakeholder Management: Proven ability to influence leaders across different departments and geographies.

What we offer

• Freedom to initiate, execute and implement your own ideas
• Lots of learning and development opportunities
• 24 holidays based on 40 hours per week per year, pro rata
• A hybrid work setup - with roughly 2 days in our Amsterdam office
• Reimbursement of travel expenses to the office
• Discount on your ClassPass subscription, and a discount for your gym membership via Bedrijfsfitness Nederland
• Discount on your additional health insurance through Zilveren Kruis
• A discount on your weekly, Factor, HelloFresh and/or Green Chef box in the Netherlands
• Healthy lunches, fruit and snacks in the office
• Competitive salary and pension scheme
• Social activities with our culturally diverse team!