Solution Support Engineer

Sentior, Ltd.; Den Haag; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

Sentior, Ltd. in The Hague seeks a Solution Support Engineer to deliver 24/7 Level 2 technical support for NATO AirC2 services.

You will diagnose software/hardware issues, perform debugging and root-cause analysis, and coordinate on-site maintenance and deployments while collaborating across teams and maintaining architecture standards. Required experience includes 3+ years in relevant roles, ITIL training, and NATO Secret clearance.

Qualifications

• 3+ years of relevant experience in technical support or engineering environments.
• Experience troubleshooting software, hardware and integrations.
• Proficiency in debugging, log analysis and root-cause analysis.
• Experience with cloud platforms (AWS, Azure, Google Cloud).

Responsibilities

• Provide 24/7 on-call Level 2 support, responding to and resolving tickets within KPIs.
• Diagnose software, hardware, performance and integration issues.
• Work on-site within the service team, performing maintenance, configuration and monitoring.
• Design, test and implement engineering changes to services and processes.
• Gather requirements and manage changes with stakeholders.

Skills

Troubleshooting

Debugging

Root-cause analysis

Cloud platforms

APIs

Cross-team communication

On-site support

ITIL

NATO clearance

Customer-facing support

Education

Higher vocational qualification

Secondary education

Tools

AWS

Azure

Google Cloud

APIs

Job description

## De opdrachtSolution Support Engineer ,C005440Provide technical support for software solutions, with a particular focus on NATO AirC2 services, troubleshooting, maintenance and engineering changes.Main duties- Provide 24/7 immediate on-call Level 2 support, responding to and resolving tickets within operational needs and agreed KPIs.- Diagnose software, hardware, performance and integration issues through debugging, log analysis and root-cause investigation.- Work on-site within the service team, performing daily operations, application maintenance, configuration and performance monitoring.- Help design, develop, test and implement engineering changes to services, processes and operating models.- Contribute to solution architecture, assess cost/performance/scalability trade-offs, and document technical decisions and specifications.- Gather and document requirements, support requirements baselines and manage authorised changes.- Plan and monitor development work, coordinate resources and stakeholders, and maintain development road maps.- Support network configuration, releases and deployments, ensuring compliance with architecture, security, privacy and technical standards.Essential requirements- Relevant higher vocational qualification plus 3 years of relevant experience, or secondary education plus 5 years of relevant experience.- Experience troubleshooting software, hardware and integrations.- Proficiency in debugging, log analysis and root-cause analysis.- Experience with cloud platforms such as AWS, Azure or Google Cloud.- Knowledge of APIs and basic integration techniques.- Ability to coordinate support work, track issue resolution and communicate across teams.- Customer-facing technical support, service desk or help desk experience.- ITIL Foundation or advanced-level training and certification.- NATO Secret security clearance.Desirable experience- NATO AirC2 services, NATO/FAS support and NATO policies and processes.- Software design, programming, implementation, testing and lifecycle support.- Software engineering standards, design patterns and Agile methods.- On-site installation and configuration in military environments.Assignment conditionsItemDetailsLocationThe Hague, NetherlandsAttendanceFull-time on-site Working conditionsNormal office environment plus 24/7 immediate on-call response