Solution Analyst

Wipro; Den Haag; Hybrid; EUR 65,000 - 85,000; Full time

Job summary

Wipro Limited in The Hague, NL is seeking a Solution Analyst to translate business requirements into end-to-end designs and collaborate with Product Leads to define solution architecture. The role requires delivering scalable enterprise solutions and guiding delivery across Customer Operations platforms.

You will work in a hybrid model (2-3 days in the office) with English and Dutch language requirements. Candidates should have strong analytical skills and experience in Agile environments and

Qualifications

• Proven experience in solution design and software development in Customer Operations.
• Strong understanding of customer service, billing, orders, or related systems.
• Hands-on experience in scalable enterprise solutions.
• Excellent analytical and problem-solving abilities.
• Ability to explain complex concepts to business and tech audiences.
• Experience in Agile environments with distributed teams.

Responsibilities

• Translate business requirements into end-to-end solution designs.
• Define architecture and delivery approach with Product Leads and cross-functional teams.
• Translate requirements into designs with domain Principal Product Leads.
• Analyze customer journeys and assess technical feasibility and potential solutions.
• Drive solution development, integration, and implementation across Customer Operations platforms.
• Provide technical leadership throughout the project lifecycle.
• Ensure solutions align with business objectives, operational requirements, and best practices.

Skills

Solution design

Software development

Agile delivery

Stakeholder management

Communication

Distributed teams

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role: Solution Analyst

Working model: Hybrid (2-3 days from the office)

Work Location: The Hague, NL

Language requirement: English, Dutch

Key Responsibilities

• Translate business requirements into comprehensive end-to-end solution designs.
• Collaborate with Product Leads and cross-functional teams to define solution architecture and delivery approach.
• Ability to translate business requirements into e2e designs working with the relevant domain Principal Product Leads.
• Understand customer journeys and work collaboratively with COO to provide understanding of technical feasibility and potential solutions
• Analyze customer journeys and identify opportunities for process optimization and digital transformation.
• Assess technical feasibility, risks, and dependencies of proposed solutions.
• Drive solution development, coding, integration, and implementation across Customer Operations platforms.
• Provide technical leadership and guidance throughout the project lifecycle.
• Ensure solutions align with business objectives, operational requirements, and best practices.

Must-Have Expertise

• Proven experience in solution design and software development within Customer Operations environments.
• Strong understanding of customer service, customer care, billing, order management, or related operational systems.
• Hands-on experience in designing and developing scalable enterprise solutions.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Ability to communicate complex technical concepts to both business and technical audiences.
• Experience working in Agile delivery environments and collaborating with distributed teams.

Preferred Skills

• Experience within the Telecom domain.
• Exposure to digital transformation, cloud technologies, APIs, and system integrations.
• Knowledge of customer-centric design principles and service management processes.

Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

Mandatory Skills: Business Analysis.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.