Small Business Manager/Associate Relationship Manager

RBC; Kralendijk; On-site; EUR 59,000 - 82,000; Full time

Benefits offered by this job

Total Rewards Program

World-class training program in金融服务

Job summary

RBC in Bonaire seeks a Banking Associate to manage a portfolio of small business clients, delivering tailored financial solutions and proactive client care. You will work with the Relationship Manager to monitor risk, growth, and credit quality while promoting digital banking tools.

The role emphasizes client-first service, regulatory compliance, and cross-selling opportunities within a collaborative team in a full-time, on-site setting.

Qualifications

• Diploma or University degree in Business, Finance, Banking, or equivalent qualifications (consideration for degree ongoing).
• Demonstrated passion for client-first service in a target-driven environment.
• Minimum 2 years banking experience, preferably business banking or personal lending in a branch.
• Curiosity, energy, and desire to help communities and clients.
• Strong communication, time management and emotional intelligence.
• Digital literacy across devices (smartphones, tablets, laptops).
• Analytical skills and proficiency with standard software.

Responsibilities

• Retain, grow, and oversee a team-managed portfolio of small business clients.
• Proactively engage clients in branch with everyday financial solutions for credit-worthy customers.
• Collaborate with Relationship Manager to monitor portfolio quality and risk benchmarks.
• Identify additional financial needs and connect clients with RBC partners as needed.
• Educate and sign up clients for digital/self-serve options and Merchant/Cash Management solutions.
• Ensure compliance and risk controls to protect client and shareholder interests.
• Assist clients served by the Commercial Banking Associate or Relationship Manager as needed.

Skills

Client focus

Relationship banking

Communication

Digital literacy

Analytical thinking

Time management

Emotional intelligence

Microsoft Office

Education

Bachelor's degree in Business/Finance/Banking

Tools

MS Office

Credit systems

Job description

Job Description

Application Deadline: November 20, 2026

What is the opportunity?

In this hybrid role, you will provide business and financial advice to a team-managed portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You contribute to sound operational management and resilience by exercising due diligence, maintaining accurate client information, adhering to applicable risk and regulatory requirements - proactively identifying and escalating risks in accordance with established processes. You partner and support the Relationship Manager in the completion of effective client discovery, annual credit reviews and Client Relationship Plans, strengthening portfolio quality.

You leverage the full ecosystem, strategically bringing the right partner at the right time to deliver integrated solutions that meet clients’ financial and business needs. You have a posture of continuous learning, developing your knowledge and capability to enable you to provide solid solutions to our clients. Your attention to detail and curious nature will ensure outstanding client experience for every client.

What will you do?

• Responsible for retention, growth and oversight of a team managed portfolio of small business clients through disciplined execution of practice management routines.
• Proactively contact and engage business clients in the branch or business center by providing everyday financial solutions during the account opening process, for credit-worthy clients
• Collaborate with Relationship Manager to monitor portfolio quality, including excesses, delinquencies, expired credits and out-of-orders, ensuring adherence to established risk management benchmarks.
• Ask questions to uncover additional financial needs that you can help clients with, now or in the future, either by fulfilling or referring them to an RBC partner.
• Educate and sign up clients for our digital/self-serve options like our ATMs and online banking application and proactively advise on Merchant and Cash Management solutions.
• Manage risks and exercise due diligence by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• As a member of the business banking team, from time to time you may be required to assist clients that are generally served by the Commercial Banking Associate or Relationship Manager.

What do you need to succeed?

Must-have

• Diploma or University degree in Business, Finance, Banking, or equivalent qualifications (consideration will be given to individuals pursuing a degree or long tenure with RBC)
• Demonstrated passion for putting clients first, as well as success in a client-facing, target-driven environment
• Minimum 2 years banking experience, preferably business banking or in branch with personal lending
• Caring, curious, energetic with a desire to help clients and to make a difference within their communities
• Drive and self-motivation, as well as excellent communication skills, time management and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Analytical assessment capabilities
• Proficient computer skills using standard software – Microsoft office suite

Nice-to-have

• Successful completion of Moody’s Analytics Small Business Lending
• Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions
• Track record in building rapport and maintaining client relationships within the financial, service, hospitality or retail industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Acumen, Practice Management

Additional Job Details

Address:

15 Kaya Korona:Kralendijk

City:

Kralendijk

Country:

Bonaire, Sint Eustatius, and Saba

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-06

Application Deadline:

2026-11-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.