Small Business Manager/Associate Relationship Manager

Royal Bank of Canada; Kralendijk; Hybrid; EUR 63,000 - 86,000; Full time

Benefits offered by this job

Total Rewards

Training program

Career development

Coaching opportunities

Collaborative team

Job summary

Royal Bank of Canada in Bonaire is seeking a hybrid-structured Banking Professional to advise and oversee a team-managed small business portfolio. You will engage clients, identify growth opportunities, and coordinate with Relationship Managers to deliver integrated financial solutions.

The role emphasizes risk-aware advisory, digital enablement, and adherence to regulatory standards to ensure client satisfaction and portfolio health.

Qualifications

• Diploma or university degree in Business, Finance or Banking.
• Minimum 2 years of banking experience, preferably business banking.
• Strong client focus and ability to work in a target-driven environment.
• Digital literacy across devices and software.

Responsibilities

• Retain and grow a team-managed portfolio of small business clients.
• Collaborate with Relationship Manager on portfolio quality and risk.
• Identify additional financial needs and refer to RBC partners.
• Educate clients on digital self-serve tools and merchant solutions.
• Ensure compliance and sound risk management in daily actions.
• Support colleagues in servicing clients across banking teams.

Skills

Client-centric

Communication skills

Time management

Digital literacy

Emotional intelligence

Analytical skills

Curiosity

Education

Business/Finance/Banking degree

Tools

Moody's Analytics

MS Office

Job description

Job Description

Application Deadline: November 20, 2026

What is the opportunity?

In this hybrid role, you will provide business and financial advice to a team-managed portfolio of high value small business clients who need your help as they start, manage and grow their enterprises. You contribute to sound operational management and resilience by exercising due diligence, maintaining accurate client information, adhering to applicable risk and regulatory requirements - proactively identifying and escalating risks in accordance with established processes. You partner and support the Relationship Manager in the completion of effective client discovery, annual credit reviews and Client Relationship Plans, strengthening portfolio quality.

You leverage the full ecosystem, strategically bringing the right partner at the right time to deliver integrated solutions that meet clients' financial and business needs. You have a posture of continuous learning, developing your knowledge and capability to enable you to provide solid solutions to our clients. Your attention to detail and curious nature will ensure outstanding client experience for every client.

What will you do?

• Responsible for retention, growth and oversight of a team managed portfolio of small business clients through disciplined execution of practice management routines.
• Proactively contact and engage business clients in the branch or business center by providing everyday financial solutions during the account opening process, for credit-worthy clients.
• Collaborate with Relationship Manager to monitor portfolio quality, including excesses, delinquencies, expired credits and out-of-orders, ensuring adherence to established risk management benchmarks.
• Ask questions to uncover additional financial needs that you can help clients with, now or in the future, either by fulfilling or referring them to an RBC partner.
• Educate and sign up clients for our digital/self-serve options like our ATMs and online banking application and proactively advise on Merchant and Cash Management solutions.
• Manage risks and exercise due diligence by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
• As a member of the business banking team, from time to time you may be required to assist clients that are generally served by the Commercial Banking Associate or Relationship Manager.

What do you need to succeed?

Must-have

• Diploma or University degree in Business, Finance, Banking, or equivalent qualifications (consideration will be given to individuals pursuing a degree or long tenure with RBC)
• Demonstrated passion for putting clients first, as well as success in a client-facing, target-driven environment
• Minimum 2 years banking experience, preferably business banking or in branch with personal lending
• Caring, curious, energetic with a desire to help clients and to make a difference within their communities
• Drive and self-motivation, as well as excellent communication skills, time management and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Analytical assessment capabilities
• Proficient computer skills using standard software - Microsoft office suite

Nice-to-have

• Successful completion of Moody's Analytics Small Business Lending
• Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions
• Track record in building rapport and maintaining client relationships within the financial, service, hospitality or retail industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Business Development, Client Centricity, Communication, Critical Thinking, Curious Mindset, Financial Acumen, Practice Management

Additional Job Details

Address: 15 Kaya Korona

Kralendijk City: Kralendijk

Kralendijk Country: Bonaire, Sint Eustatius, and Saba

Work hours/week: 40

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-11-06

Application Deadline: 2026-11-21

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning