Site Services & Administration Manager / General Services Manager

Fonterra; Heerenveen; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Benefits package

Job summary

Fonterra’s Heerenveen site is seeking an experienced Site Services and Operations Coordinator to lead and coordinate site services, workplace operations, and business support, ensuring a safe, compliant, and well-maintained workplace that enables performance.

Reporting to the Director Supply Chain & Operations, you will oversee workforce administration, payroll, governance, and stakeholder coordination, with a focus on delivery, confidentiality and continuous improvement.

Qualifications

• Tertiary qualification in Business Administration, Project Management or a related discipline.
• Demonstrated experience in site administration, office management, business support, workplace operations, or a similar operational support role.
• Sound understanding of Dutch employment legislation and workplace regulations is desirable.
• Minimum of 5 years' experience in a fast-paced administrative or operational support environment.
• Exceptional organisational skills with the ability to manage multiple priorities, deadlines, and stakeholders effectively.

Responsibilities

• Site Services, Workplace Operations & Employee Experience
• Site Administration, Governance & Business Support
• Workforce, Payroll & Employee Administration
• Contractor, Recruitment & Early Careers Coordination
• Site Communications, Change & Stakeholder Coordination
• Technology & Business Support Services
• Health, Safety & Operational Readiness

Skills

Office administration

Stakeholder management

Planning

Microsoft Office

Education

Bachelor's degree in Business Administration or related

Tools

Administrative systems

Payroll systems

Job description

About the Heerenveen Site

Our state-of-the-art factory in Heerenveen, built in 2014, is the engine of our European business. Operating 24/7, 365 days a year, it is one of Fonterra’s largest whey facilities, producing high-quality lactose and protein powders for customers across Europe and globally. The site focuses on continuous improvement and sustainability, ensuring premium ingredients for infant nutrition, sports, and health products. [3] [fonterra.com]

About the Opportunity

Reporting to the Director Supply Chain & Operations, this role will lead and coordinate the delivery of integrated site services, workplace operations, workforce administration and business support activities for the Heerenveen site. The role is responsible for ensuring employees, contractors and leaders are supported through efficient site services, robust governance, effective workforce administration, payroll and employee processes, and a safe, compliant and well-maintained workplace that enables operational performance and a positive employee experience.

Accountabilities

• Site Services, Workplace Operations & Employee Experience
• Site Administration, Governance & Business Support
• Workforce, Payroll & Employee Administration
• Contractor, Recruitment & Early Careers Coordination
• Site Communications, Change & Stakeholder Coordination
• Technology & Business Support Services
• Health, Safety & Operational Readiness

About You

• Tertiary qualification in Business Administration, Project Management or a related discipline.
• Demonstrated experience in site administration, office management, business support, workplace operations, or a similar operational support role.
• Sound understanding of Dutch employment legislation and workplace regulations is desirable.
• Minimum of 5 years' experience in a fast-paced administrative or operational support environment.
• Exceptional organisational skills with the ability to manage multiple priorities, deadlines, and stakeholders effectively.
• Strong attention to detail and a commitment to delivering high-quality outcomes.
• Proactive, solutions-oriented, and able to anticipate business needs.
• Strong planning, coordination, and execution capabilities.
• Builds strong working relationships and collaborates effectively across diverse teams and functions.
• Demonstrates a high level of accountability, ownership, and personal responsibility.
• Adaptable and resilient, with the ability to navigate change and support others through evolving business needs
• Continuous improvement mindset, with a focus on enhancing efficiency, processes, and workplace experiences.
• Maintains strict confidentiality and exercises sound judgement when handling sensitive or commercially sensitive information
• Delivers results through effective coordination, disciplined follow-through, and a customer-focused approach.
• Experience supporting manufacturing, production, or industrial operations environments is highly advantageous.
• Strong proficiency with Microsoft Office applications and administrative systems.

Are you excited about this opportunity but may only meet some requirements?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills.

The benefits of life at Fonterra

Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location.

Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations.

References

1. https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fonterra.com%2Feu%2Fen%2Fabout-us%2Fheerenveen.html&data=05%7C02%7CCher.Oh%40fonterra.com%7Ceb9fc8328d014bfcb67e08def7b8aa1b%7Cc5d7dc783f45449280539441aee4531b%7C0%7C0%7C639220569676056395%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=IcU0mZHGJhetOdwA%2Fc7qbHdAboZ18cESk7UGSH1uEJk%3D&reserved=0

2. mailto:[e-mail]

3. https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fonterra.com%2Feu%2Fen%2Fabout-us%2Fheerenveen.html&data=05%7C02%7CCher.Oh%40fonterra.com%7Ceb9fc8328d014bfcb67e08def7b8aa1b%7Cc5d7dc783f45449280539441aee4531b%7C0%7C0%7C639220569676078742%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ttXsWKc10UrscRBcgvn8h5QUDKwYD5dU7FozuwI0wPM%3D&reserved=0

4. https://fonterrakf.avature.net/talentcommunity?&source=jobads