Shift Lead: Drive Legendary Service & Team Growth

Starbucks; Netherlands; Vor Ort; EUR 26.000 - 34.000; Vollzeit

Zusammenfassung

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary service, quality beverages and products, and a clean, welcoming environment.

You will model Starbucks guiding principles and be part of a company consistently rated as a great place to work.

Qualifikationen

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Aufgaben

• Acts with integrity and promotes Starbucks culture, values and mission.
• Maintains calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs and responds appropriately.
• Communicates information to the manager to ensure the team creates the Third Place environment.
• Assists with partner training and provides coaching to improve performance.
• Provides feedback to the store manager on partner performance.

Kenntnisse

Customer service

Team leadership

Effective communication

Retail environment

Interpersonal skills

Jobbeschreibung

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary service, quality beverages and products, and a clean, welcoming environment.

You will model Starbucks guiding principles and be part of a company consistently rated as a great place to work.