ServiceNow Solution Architect-Contract

Wipro Technologies; Den Haag; On-site; EUR 90,000 - 130,000; Full time

Job summary

Wipro Limited in The Hague is seeking a ServiceNow Solution Architect on a contract basis to lead an in-flight ServiceNow programme, assess current architecture, platform configuration, and delivery progress, and provide pragmatic architectural leadership to stabilise and accelerate the work.

The role will validate designs, identify gaps or rework, and align the solution across ServiceNow products and enterprise systems while collaborating with platform, security, data, integration and

Qualifications

• Strong ServiceNow solution architecture experience in in-flight implementations.
• Hands-on knowledge of ServiceNow platform, configuration, workflows, data model, security, integrations and reporting.
• Experience across ServiceNow product areas such as ITSM, ITOM, ITAM, CSM, HRSD, SecOps, SPM, CMDB, portals, automation or custom apps.

Responsibilities

• Review in-flight ServiceNow programme, backlog, design decisions, and delivery plan.
• Validate current design against business outcomes, platform strategy and security requirements.
• Identify gaps, technical debt, ownership gaps and remediation needs to align with best practices.

Skills

ServiceNow architecture

ITSM/ITOM/ITAM

Platform governance

Integration design

Stakeholder management

Job description

Job Title: ServiceNow Solution Architect-Contract

City: The Hague

Posting Start Date: 9/7/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

The ServiceNow Solution Architect will join an in-flight ServiceNow programme where the platform is already in place and delivery activity has already begun. The role will rapidly assess the current solution architecture, implementation progress, platform configuration, integrations, backlog, design decisions, risks and delivery dependencies, then provide practical architectural leadership to stabilise and accelerate the work. The architect will ensure the ServiceNow solution is designed and delivered as an integrated, scalable and sustainable platform capability that supports agreed business and technology outcomes. This includes validating design decisions already made, identifying gaps or rework, aligning the solution across ServiceNow products and enterprise systems, resolving architectural and delivery issues, and collaborating with platform, process, technical, security, data, integration, operations and business teams essential to project success.

Key Responsibilities

• Rapidly review the in-flight ServiceNow programme, including completed work, agreed scope, solution architecture, platform configuration, integrations, data model, backlog, delivery plan, risks and open design decisions.
• Validate whether the current solution design supports the required business outcomes, platform strategy, operational model, user experience, integration needs, security requirements and delivery roadmap.
• Identify gaps, inconsistencies, technical debt, configuration issues, process misalignment, integration risks, ownership gaps and design decisions that require confirmation, correction or remediation.
• Refine the end-to-end ServiceNow solution architecture where required, including process design, data model, integrations, workflow design, security model, reporting needs, platform controls and alignment to ServiceNow best practice.
• Work with the existing delivery team to prioritise backlog items, unresolved design questions, platform dependencies, integration work, testing needs, adoption considerations and delivery blockers.
• Assess and improve integration patterns using APIs, Integration Hub, import sets, orchestration, connectors and approved enterprise integration approaches already in use or planned.
• Provide architectural oversight across relevant ServiceNow modules and capabilities, such as ITSM, ITOM, ITAM, CSM, HRSD, SecOps, SPM, CMDB, workflows, portals, reporting and automation, depending on programme scope.
• Collaborate with business process owners, enterprise architecture, platform engineering, security, data, integration, operations, service management, testing, change and adoption teams to confirm dependencies, ownership, success criteria and delivery responsibilities.
• Provide hands‑on architectural guidance during ongoing build, configuration, integration, testing, defect resolution, data migration, deployment planning, operational readiness and adoption activities.
• Prepare clear mid-project recommendations, decision records, remediation plans, solution options, implementation guidance, readiness assessments and transition materials to keep delivery aligned and sustainable.

Expertise Must Have

• Strong ServiceNow solution architecture experience, including the ability to assess and improve an in-progress implementation rather than start from a blank page.
• Hands‑on knowledge of the ServiceNow platform, including configuration, workflows, data model, security, integrations, reporting, user experience and platform governance.
• Experience across one or more ServiceNow product areas such as ITSM, ITOM, ITAM, CSM, HRSD, SecOps, SPM, CMDB, portals, automation or custom applications.
• Ability to review existing architecture, configuration, integrations, backlog items, design decisions, test outcomes and delivery artefacts quickly and pragmatically.
• Experience identifying solution gaps, process misalignment, configuration risks, integration issues, data quality concerns, security considerations, ownership ambiguity and adoption barriers in live or in-flight environments.
• Ability to balance architectural best practice with project realities, preserving useful work already completed while correcting material gaps before they become embedded.
• Understanding of ITIL, enterprise service management, workflow automation, platform operating models and operational support processes.
• Experience integrating ServiceNow with enterprise systems, cloud platforms, monitoring tools, identity providers, data sources and service management tooling.
• Strong facilitation skills for workshops with existing project teams and stakeholder groups to confirm scope, decisions, risks, dependencies, ownership and revised delivery priorities.
• Excellent stakeholder management and documentation skills, including solution design reviews, gap assessments, decision logs, remediation plans, integration specifications, test support, governance artefacts and executive‑ready.

Expertise Nice to Have

• ServiceNow Certified System Administrator, Certified Implementation Specialist, Certified Application Developer or relevant ServiceNow architecture certifications.
• Experience joining a ServiceNow or enterprise workflow programme mid‑flight and providing recovery, assurance, design correction or delivery acceleration support.
• Experience designing cross‑module ServiceNow solutions that span process, data, workflow, integration, user experience, reporting, security and operating model considerations.
• Experience with ServiceNow implementation practices, platform governance, release management, environment strategy, technical standards and delivery assurance.
• Knowledge of cloud platforms, hybrid infrastructure, identity and access management, enterprise integration patterns, data migration and reporting or analytics approaches.
• Experience supporting audit, regulatory, operational resilience, cyber risk, service management, customer service, employee experience or business workflow use cases through ServiceNow.
• Consulting or programme delivery experience, including working with incomplete documentation, inherited decisions, active delivery teams, delivery pressure and multiple stakeholder groups.

Mandatory Skills: ServiceNow - SaaS.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.