Release Manager-Contract

Wipro Technologies; Den Haag; On-site; EUR 70,000 - 110,000; Full time

Job summary

Wipro Limited is seeking an experienced Change Manager with 8-10 years in ITSM to oversee Change processes in a global delivery environment. Responsibilities include CAB facilitation, risk assessment, and strict adherence to ITIL-based change controls.

The role requires collaboration across technical towers, stakeholders, and customers, with strong communication skills and a proven ability to drive process improvements within a large enterprise. This is a full-time position in the Netherlands.

Qualifications

• 8-10 years of ITSM experience in Change and related processes.
• ITIL V3/2011 Foundation or Intermediate certification.
• Ability to collaborate with multiple technical towers and customers.
• Strong communication skills.

Responsibilities

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Changes are categorized and approved per defined process standards (Standard, Normal, Expedited, Emergency).
• Convene and chair CAB meetings, circulate the MOM of the CABs.
• Ensure no Unauthorized change is implemented which may impact Production.
• Conduct periodic audits per process and close audit gaps within agreed timelines.
• Report Change KPIs to Management and ensure effective change communication.
• Ensure Change implementation follows the Implementation Plan with 4-eye review for each Change.
• Assign risk to each Change and follow Customer/Wipro processes for High-risk changes.
• Conduct Post Implementation Reviews and validate status against criteria.
• Bring in service improvements to mature the overall process.

Skills

ITSM Change Management

ITIL Certification (V3/2011)

Stakeholder Coordination

Effective Communication

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Responsibilities

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency
• Convene and chair CAB meetings, circulate the MOM of the CABs
• Ensure no Unauthorized change is implemented which may potentially impact the Production
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
• Bring in Service improvements to improve the overall Process maturity

Key Skills and Competencies

• 8-10 years of ITSM experience in Change and other processes
• ITIL V3 / 2011 Foundation or Intermediate certification
• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
• Effective Communication skills

Mandatory Skills: ITIL Incident Mgmt.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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