ServiceNow GenAI Engineer

Slashhash; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Wypoon Technologies is seeking a hands-on ServiceNow GenAI Engineer to design, develop, and maintain secure ServiceNow solutions focused on Employee Portal/Employee Center and conversational AI. You will engineer prompts for LLM-based employee experiences and integrate REST APIs, ITSM, ITOM, ITAM, and ITBM components.

The role requires ~3+ years of ServiceNow development, strong JavaScript skills, and a drive for continuous improvement.

Qualifications

• 3+ years of ServiceNow development experience.
• Strong JavaScript skills.
• Prompt engineering expertise.
• Experience designing employee portals and conversational AI is preferred.
• Security-conscious development practices and agile delivery.

Responsibilities

• Design, develop, configure, test, deploy and maintain ServiceNow solutions per standards.
• Develop and enhance Employee Portal/Employee Center with self-service features.
• Create conversational flows for ChatGPT-style experiences.
• Apply prompt engineering to LLM-based solutions with guardrails.
• Develop JavaScript-based ServiceNow functionality (Client Scripts, Business Rules, Script Includes).
• Configure forms, workflows, and integrations.
• Develop integrations using REST APIs.
• Collaborate with product owners and security teams to translate requirements.
• Identify opportunities to reduce ticket volumes and improve self-service.
• Perform structured testing and document solutions.
• Support platform stability, performance, and secure development practices.
• Share knowledge and provide guidance on ServiceNow and AI patterns.

Skills

ServiceNow

JavaScript

Prompt Engineering

LLM

Employee Portal

Employee Center

REST APIs

ITSM

ITOM

ITAM

SPM/ITBM

SecOps

GRC

Agile

Scrum

DevOps

CSA

Continuous improvement mindset

Collaboration

Knowledge sharing

Communication

Job description

Wypoon Technologies is seeking a hands-on ServiceNow GenAI Engineer to combine ServiceNow platform development with next-generation digital employee experience. The role involves designing, configuring, and maintaining secure ServiceNow solutions with a focus on Employee Portal/Employee Center and conversational AI, requiring approximately 3+ years of ServiceNow development experience, strong JavaScript skills, and prompt engineering expertise. This is a full-time, on-site position in Amsterdam, Netherlands, with relocation and visa support provided.

Technical (Must-have)

• ServiceNow
• JavaScript
• Prompt Engineering
• LLM
• Employee Portal
• Employee Center
• REST APIs
• ITSM
• ITOM
• ITAM
• SPM/ITBM
• SecOps
• GRC
• Agile
• Scrum
• DevOps
• ServiceNow Certified System Administrator (CSA)

Soft Skills

• Continuous improvement mindset
• Collaboration
• Knowledge sharing
• Communication

Technical (Nice-to-have)

• ServiceNow Virtual Agent
• Now Assist
• AI Search
• Employee Center Pro
• Azure AI services
• Microsoft Copilot Studio
• Azure OpenAI
• UX/UI methodologies
• ITIL
• IT4IT
• SIAM
• CIS
• Suite certifications
• Micro-Certifications

Key Responsibilities

• Design, develop, configure, test, deploy and maintain ServiceNow solutions in accordance with platform standards and change-management processes.
• Develop and enhance ServiceNow Employee Portal / Employee Center, including user journeys, service catalog experiences, knowledge access, enterprise search and self-service capabilities.
• Contribute to the transition from a traditional employee portal toward a ChatGPT-style conversational employee experience.
• Design conversational flows enabling employees to ask questions, discover knowledge, initiate services and receive contextual guidance using natural language.
• Apply prompt engineering techniques to LLM-based solutions, including prompt design, grounding, evaluation, guardrails and iterative improvement based on user feedback.
• Develop and maintain JavaScript-based ServiceNow functionality, including Client Scripts, Business Rules, Script Includes, UI Actions and other relevant platform components.
• Configure forms, workflows, Flow Designer automations, policies, notifications and integrations.
• Develop and maintain integrations with external systems, including REST-based integrations where required.
• Collaborate with Product Owners, UX/UI designers, architects, security teams, service owners and business stakeholders to translate requirements into clear technical solutions and deliverable user stories.
• Identify opportunities to improve resolution times, reduce avoidable ticket volumes, strengthen employee self-service and automate repetitive processes.
• Perform structured testing, resolve defects, document implemented solutions and deliver functionality in accordance with the team's Definition of Done.
• Contribute to ServiceNow platform stability, performance, maintainability, lifecycle management and secure development practices.
• Share knowledge with colleagues and provide practical guidance on ServiceNow and AI implementation patterns.
• Continuously identify opportunities to improve the platform, development processes and employee experience.

ServiceNow, JavaScript, Prompt Engineering, LLM, Employee Portal, Employee Center, REST APIs, ITSM, ITOM, ITAM, SPM/ITBM, SecOps, GRC, Agile, Scrum, DevOps, ServiceNow Certified System Administrator (CSA), 3 years of relevant experience