Service Technician

Heuvelman; Netherlands; Hybrid; EUR 33.000 - 42.000; Vollzeit

Benefits dieser Stelle

Laptop and phone

Travel allowance

31 days annual leave

Training opportunities

Zusammenfassung

Heuvelman is seeking a Service Technician to maintain and optimise audiovisual systems at client locations across the Netherlands. You will perform scheduled maintenance, diagnose issues, and advise clients on improvements, ensuring minimal disruption and high service quality.

The role requires an MBO level qualification in a relevant field, technical AV knowledge, and strong Dutch language skills. A 40-hour workweek, travel allowance, and device provision are included.

Qualifikationen

• MBO level qualification or equivalent in electrical engineering, audiovisual technology, or a related field.
• Certificate of Conduct (VOG) required and renewed every three years.
• Technical knowledge of audiovisual equipment and systems.
• Strong time management skills to keep projects on schedule.

Aufgaben

• Carry out maintenance and troubleshooting of audiovisual systems at client sites.
• Inform clients about system status and potential improvements; respond to issues quickly.
• Document findings and service reports in the ERP system; contribute to knowledge sharing.

Kenntnisse

Audiovisual knowledge

Time management

Dutch language proficiency

Reliability and professionalism

Ausbildung

MBO level qualification in electrical engineering / audiovisual

Jobbeschreibung

Do you have a technical mindset and enjoy working on site? As a Service Technician, you make sure audiovisual systems keep performing at their best. From maintenance and troubleshooting to advising clients, you keep everything running smoothly.

• An MBO level qualification or equivalent in a relevant field, such as electrical engineering, audiovisual technology or a similar discipline.
• A Certificate of Conduct (Verklaring Omtrent het Gedrag, VOG) is required and must be renewed every three years.
• Willingness to take responsibility for VGMI related tasks.
• Technical knowledge of audiovisual equipment and systems.
• Strong time management skills to keep projects on schedule.
• Good command of the Dutch language, both spoken and written.
• You are driven, professional, reliable, innovative and sociable.

What do you get?

• A gross monthly salary of €2,950 to €3,800, depending on your knowledge and experience.
• A 40 hour working week.
• 31 days of annual leave based on a 40 hour working week.
• Opportunities for training and professional development.
• A laptop and phone.
• Travel allowance.

What will you do?

40% Carrying out maintenance

As a Service Technician at Heuvelman, you are responsible for the maintenance, management and optimisation of audiovisual systems at our clients’ locations. You carry out scheduled maintenance, identify potential issues and ensure that all equipment continues to operate smoothly.

During your visits, you inform clients about the status of their systems, advise them on potential improvements and answer any questions they may have. When a technical issue occurs, you are the person who quickly diagnoses and resolves the problem, minimising disruption for the client. In addition to working on location, you participate in our on call service and support your colleagues at the office with your technical expertise.

An important part of your role is documenting your findings and reporting on the work you have carried out. You accurately record all relevant information in our ERP system, ensuring that internal teams remain well informed. You identify recurring technical issues and suggest solutions to further improve our service. You also continue to develop your knowledge through training courses and certifications, keeping you up to date with the latest technologies and innovations in the audiovisual industry.

You will become part of a professional team within our Service department. Together with your colleagues, you work on high quality solutions and share your knowledge and experience to help each other grow. There is plenty of room for collaboration, feedback and personal development.

If you enjoy working at different locations, have a passion for technology and like the challenge of adapting to changing schedules and irregular working hours, this could be the job for you.

Practical example

A client calls to report that there is no sound coming from their audiovisual system. What do you do?

You get in the car and head straight to the client’s location to investigate the issue. Together with the client, you discuss the situation and start identifying the cause. You check the system step by step and discover that a faulty HDMI cable is causing the problem. You replace it on site and the sound is restored.

You then create a service report documenting the work you have carried out. You briefly discuss the completed work with the client and ask them to sign the report.

You get in the car and head straight to the client’s location to investigate the issue. Together with the client, you discuss the situation and start identifying the cause. You check the system step by step and discover that a faulty HDMI cable is causing the problem. You replace it on site and the sound is restored.

You then create a service report documenting the work you have carried out. You briefly discuss the completed work with the client and ask them to sign the report.

As an audiovisual company, Heuvelman has been a key player in the audiovisual industry for more than 50 years. The organisation provides both temporary (rental) and permanent (sales) complete audiovisual solutions to help its clients achieve their goals. Heuvelman delivers innovative and reliable solutions designed to take communication to the next level. In addition, the focus is on building long-term client relationships, supported by a high level of service and care that goes beyond simply supplying equipment.

Heuvelman's team consists of specialists who are brought together based on each client's specific needs and challenges, ensuring tailored solutions and expert craftsmanship in every project. The organisation distinguishes itself not only by managing the technical aspects, but also by providing active support and service throughout the entire process. This allows clients to rely on a fully managed audiovisual experience, from concept to execution.

Head office in IJsselstein

Active throughout Europe (work is carried out from the Netherlands)

10% / 90%

Average age is 42

Office: smart casual; field staff: company clothing

Remote working options (except for field staff)

Colleagues

Frank

Commercial Manager

No customer and no challenge is ever the same. That’s exactly what makes it interesting: listening carefully, spotting opportunities, and working with our specialists to find a solution that truly fits.

Bert

Field Operations Manager

In the field, you are given a lot of responsibility. You work independently, but you are never on your own. We support each other and work together to achieve the best possible result.

Jop

Production Manager

You start with a plan and a whole lot of separate components. In the end, you see everything come together on site as one complete solution. That moment never gets old, no matter how many times you experience it.

Application process

Introductory phone interview with HR

Interview with HR and the Team Leader

(If necessary) Second interview with the Team Leader and Manager