Service Project Coordinator (Twin...

Veth-Propulsion-; Papendrecht; On-site; EUR 48,000 - 72,000; Full time

Job summary

Twin Disc is seeking a Service Project Coordinator based in the Netherlands to coordinate worldwide service activities and provide administrative and technical support. You will liaise with global teams and customers, ensuring efficient service delivery and timely communications.

You will develop monthly reports, manage claims, invoices, and credit notes, and contribute to service policies while growing as a long-term expert within the organization.

Qualifications

• Requires HBO degree or equivalent in mechanical engineering.
• At least 3 years of work experience in a supervisory role.
• Good command of English; Dutch and French preferred.
• Broad knowledge of corporate administration.
• Excellent customer service skills with negotiation and diplomatic handling.
• Good computer skills with spreadsheets (Excel), word processing (Word), and databases (Access).

Responsibilities

• Coordinate all services and technical field activities to ensure worldwide service delivery.
• Act as the link between customers and internal departments to coordinate service activities.
• Prepare monthly reports on claims, invoices, and credit notes.
• Provide administrative and technical support and be the first point of contact for customers, distributors, external departments, and end users.
• Promote collaboration and customer satisfaction across stakeholders.
• Contribute to development of policies and procedures for the service department.

Skills

Communication

Analytical thinking

Problem solving

Customer service

Negotiation

Diplomacy

Education

HBO degree or equivalent in mechanical engineering

Tools

Excel

Word

Access

Job description

As a Service Project Coordinator, you are an administrative and technical expert with a flexible mindset and a solution-oriented approach. You are responsible for coordinating all services and technical field activities to ensure that customers are served efficiently all over the world. You report to the Twin Disc EMEA Service Manager. In this role, you are focused on the Twin Disc products.

What will you be working on?

In this role, you will be responsible for a wide range of tasks aimed at delivering excellent service. You are the link between our customers and the various departments in coordinating the service activities. You’ll work alongside colleagues who travel around the world and the finance teams in Belgium and the US. Preparing monthly reports is an important part of your job, keeping track of the status of claims, invoices, and credit notes. You will provide administrative and technical support and act as the first point of contact for customers, distributors, external departments, and end users. As a link between Twin Disc and our stakeholders, you will play a crucial role in promoting collaboration and customer satisfaction. In addition to these core tasks, you will contribute to the development of policies and procedures for our service department. We embrace growth, so this opportunity is for someone who is willing to become a true long-term expert within our organization.

What do you bring?

You are an experienced professional with a flexible and customer-focused attitude. You have a sharp analytical mind, can work independently, and know how to solve problems effectively. You are in possession of excellent communication skills. In addition:

• You have a hbo degree or equivalent in mechanical engineering or a related field.
• You have at least 3 years of work experience in a similar supervisory role.
• You have a good command of the English and preferably the Dutch and French language (spoken and written).
• You have broad knowledge of corporate administration.
• You have excellent customer service skills, with experience in negotiation and diplomatic handling.
• You have good computer skills, proficient in the use of spreadsheets (Excel), word processing (Word), and databases (Access).

What do we offer you?

Veth Propulsion (a 100% subsidiary of Twin Disc Inc. USA) aims to be a company where everyone looks forward to work with pleasure and enthusiasm every day. You will be collaborating with colleagues from our offices in the US, Belgium, Italy, Switzerland, Finland, India, Australia, China, and Singapore. We value employees having the freedom to make decisions, encouraging creativity, growth, and ideas. We provide room for your ambition. Alongside a pleasant working atmosphere, we offer a competitive benefits package based on the Metalektro Collective Labor Agreement and company-specific regulations.

Where will you work?

Veth Propulsion and Twin Disc are recognized leaders in the maritime industry, specializing in the design and production of propulsion systems and control solutions for ships for over 100 years. We have a proven track record of successful installations in various types of commercial and specialized vessels, including inland vessels, offshore vessels, dredgers, and superyachts. Our marine-focused product range includes marine transmissions, azimuth thrusters, bow thrusters, maritime electronics, and marine generator sets.