Service Coordinator by Twin...

Twin Disc; Papendrecht; A distancia; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40 vacation days

Flexible working hours

Metalektro collective labor agreement

Descripción de la vacante

Twin Disc is seeking a Service Coordinator in the Netherlands to coordinate all service and technical field activities worldwide. You will act as the link between customers and internal departments, ensuring efficient service delivery and customer satisfaction.

You will prepare monthly reports and support policy development for the service department, with a focus on growth and long-term expertise within the organization.

Formación

• HBO degree or equivalent in Technical Administration or Business Administration with technical background.
• At least 3 years of work experience in a similar supervisory role or customer service affinity.
• Excellent command of English; Dutch and French language skills are preferred.
• Broad knowledge of corporate administration.
• Excellent customer service skills with negotiation and diplomatic handling.
• Strong computer skills including Excel, Word, and databases (Access, Oracle, Salesforce).

Responsabilidades

• Coordinate service activities across departments to serve customers worldwide.
• Prepare monthly reports on orders, warranty claims, invoices, credit notes, parts and availability.
• Act as the first point of contact for customers, distributors, external departments and end users.
• Promote collaboration between Twin Disc stakeholders and drive customer satisfaction.
• Contribute to developing policies and procedures for the service department.

Conocimientos

Analytical thinking

Customer focus

Communication skills

Problem solving

Independent worker

Negotiation

Educación

HBO degree or equivalent in Technical Administration or Business Administration

Herramientas

Excel

Word

Access

Oracle

Salesforce

Descripción del empleo

Posted on : Wednesday, November 26, 2025

Service Coordinator by Twin Disc

As a Service Coordinator, you are an administrative and technical expert with a flexible mindset and a solution-oriented approach. You are responsible for coordinating all services and technical field activities to ensure that customers are served efficiently all over the world. You report to the Twin Disc EMEA Service Manager. In this role, you are focused on the Twin Disc products.

Essential Duties and Responsibilities:

What will you be working on?

In this role, you will be responsible for a wide range of tasks aimed at delivering excellent service. You are the link between our customers and the various departments in coordinating the service activities. You’ll work alongside colleagues who travel around the world and the finance teams in Belgium and the US. Preparing monthly reports is an important part of your job, keeping track of the status of orders, warranty claims, invoices, credit notes, parts and availability. You will provide administrative and technical support and act as the first point of contact for customers, distributors, external departments, and end users. As a link between Twin Disc and our stakeholders, you will play a crucial role in promoting collaboration and customer satisfaction. In addition to these core tasks, you will contribute to the development of policies and procedures for our service department. We embrace growth, so this opportunity is for someone who is willing to become a true long-term expert within our organization.

What do you bring?

You are an experienced professional with a flexible and customer-focused attitude. You have a sharp analytical mind, can work independently, and know how to solve problems effectively. You are in possession of excellent communication skills. In addition:

• You have a HBO degree, HBO thinking level or equivalent in Technical Administration or Business Administration with technical background or a related field such as Customer Service with Technical support.
• You have at least 3 years of work experience in a similar supervisory role or customer service affinity.
• You have a excellent command of the English and preferably the Dutch and French language (spoken and written).
• You have broad knowledge of corporate administration.
• You have excellent customer service skills, with experience in negotiation and diplomatic handling.
• You have good computer skills, proficient in the use of spreadsheets (Excel), word processing (Word), and databases (Access) such as Oracle and Salesforce.

What do we offer you?

At Veth Propulsion, a subsidiary of Twin Disc Inc., you will work alongside more than 190 employees every day at the epicenter of maritime technology. Collaboration, ownership, and pride are central to our culture. You will immediately feel the energy of an organization that creates solutions that make a difference worldwide. We also ensure a healthy work-life balance: you will receive 40 vacation days, flexible working hours, and an attractive salary that matches your experience and expertise (Metalektro collective labor agreement). And because job satisfaction is just as important, we organize fun events and get-togethers throughout the year – often even in our own pub. Would you like to know more about Veth Propulsion as an employer? Then take a look at www.veth.net/vacatures.

• healthy work-life balance
• 40 vacation days
• flexible working hours
• an attractive salary that matches your experience and expertise (Metalektro collective labor agreement)
• fun events and get-togethers throughout the year – often even in our own pub

Where will you work?

Since 1951, Veth Propulsion by Twin Disc has been a trusted name in marine propulsion. We supply innovative, high-quality propulsion solutions for commercial vessels, offshore applications, dredging operations, superyachts, and more. Everything happens under one roof, from development, engineering, and production to service and logistics, bringing you closer to the technology and the customer every day. With a customer-focused approach, we design and manufacture azimuth thrusters, bow thrusters, and control systems.

Interested?

For more information, please contact our HR department at 078 – 615 22 66 or visit our website www.veth.net.