Service Manager - Amsterdam

Fluence BESS India Private Limited; Netherlands; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Fluence is seeking a Service Manager to lead regional service operations under LTSA, ensuring safe, compliant, high-performing BESS assets across multiple countries. You will manage Service O&M Supervisors, oversight of warranty obligations, and subcontractor performance while interfacing with customers to drive KPIs and continuous improvement.

The role requires leading regional teams, coordinating resource planning, and ensuring contractual alignment with safety standards and commercial goals.

Qualifikationen

• Bachelor's degree with 7+ years regional service experience.
• Master's degree with 5+ years service/O&M experience.
• Proven experience leading regional or multi-site service teams.
• Experience managing LTSAs or long-term service contracts.
• Strong commercial/financial understanding and warranty management.
• Excellent communication and stakeholder management; English fluency.
• Willingness to travel regionally; valid driver's license.

Aufgaben

• Lead, coach, and develop Service O&M Supervisors across sites.
• Own the execution of LTSA contracts and regional performance.
• Act as primary customer interface; manage relationships and escalations.
• Drive KPIs: availability, safety, and AI-enabled service tools.
• Plan regional operations; allocate resources and balance workloads.
• Manage warranty obligations with claims and extensions.
• Lead subcontractor selection, onboarding, and contract negotiations.
• Oversee subcontractor performance across countries; ensure safety and SLAs.
• Ensure regulatory compliance across countries of operation.
• Take commercial ownership of service delivery including quotes and billing.
• Close contractual ambiguities; apply LTSA/O&M clauses.
• Collaborate with Delivery, Sales, OEMs, and customers for handovers.
• Support regional service strategy, cost control, and continuous improvement.
• Escalation and incident management via internal tools.

Kenntnisse

Service leadership

Stakeholder management

Team leadership

Operations management

Commercial acumen

Executive communication

Fluency in English

Willingness to travel

Safety compliance

Ausbildung

Bachelor's degree (min 7 years relevant experience)

Master's degree (5+ years)

Tools

CMMS

Ticketing systems

Digital service platforms

Jobbeschreibung

Role Overview

The Manager Services role is responsible for leading regional service operations under Long‑Term Service Agreements (LTSA), ensuring safe, compliant, and high‑performing Battery Energy Storage System (BESS) assets across multiple countries.

In this role, you will lead a team of Service O&M Supervisors, oversee subcontractors and warranty obligations, and ensure consistent execution of service activities aligned with contractual, safety, and commercial requirements. You will act as a key customer interface, drive regional performance against agreed service metrics, and collaborate closely with internal and external stakeholders to ensure smooth project handovers, operational readiness, and continuous improvement across the service portfolio.

Key Responsibilities

• Lead, coach, and develop Service O&M Supervisors, ensuring safe, consistent, and high-quality service execution across all sites.
• Own the execution of LTSAs, ensuring contractual scope, performance obligations, and commercial alignment across the regional portfolio.
• Act as the primary customer interface for service operations, managing relationships, expectations, and escalations to ensure high levels of customer satisfaction.
• Drive regional service performance against agreed KPIs, including system availability, safety metrics, and effective use of digital and AI-enabled service tools, ensuring robust root cause analysis for major or recurring issues.
• Plan regional operations by allocating resources, balancing workloads (including through team rotation during weekend, holidays), and coordinating service activities to drive operational efficiency.
• Manage customer and OEM warranty obligations, including claims, extensions, and resolution of complex warranty‑related topics.
• Lead subcontractor selection and onboarding, supporting RFQs, proposal evaluations, and contract negotiations.
• Oversee subcontractor performance across the region, ensuring compliance with contracts, SLAs, KPIs, and safety requirements.
• Ensure compliance with local regulations, safety standards, and operational requirements across all countries of operation, proactively identifying and addressing gaps.
• Take commercial ownership of service delivery, ensuring additional works are correctly quoted, billed, and collected, while supporting upsell opportunities.
• Address complex customer and subcontractor issues by applying LTSA and O&M contract clauses and proactively closing contractual ambiguities.
• Collaborate with Delivery, Sales, OEMs, and customers to ensure smooth project handovers and operational readiness at the start of commercial operation.
• Support the Services Director in implementing regional service strategy, cost control, and continuous improvement initiatives.
• Ensure timely escalation, prioritisation, and resolution of operational issues through internal ticketing and incident‑management tools.

Required Qualifications & Experience

• Bachelor's degree with a minimum of 7 years of relevant experience, or a Master's degree with at least 5 years of relevant experience.
• Proven experience leading service, operations, or O&M teams in a regional or multi‑site environment.
• Experience managing LTSAs, O&M contracts, or long‑term service agreements for complex assets.
• Strong commercial and financial understanding, including cost control, warranty management, and contractual alignment.
• Excellent communication and stakeholder management skills, including customer‑facing leadership.
• Fluency in English.
• Valid driver's licence and willingness to travel regionally as required.

Additional Skills

• Experience with Battery Energy Storage Systems, renewable energy assets, or complex industrial systems.
• Familiarity with CMMS, ticketing systems, or digital service platforms.
• Experience managing subcontractors and OEM interfaces across multiple countries.
• Strong negotiation skills and experience handling complex contractual topics or disputes.
• Willingness and ability to obtain relevant safety and technical certifications required for site access and operational oversight.

Why Join Fluence?

This is an exciting opportunity for a customer-focused service leader who wants to play a key role in the energy transition. As Service Manager, you will lead a growing team responsible for supporting critical Battery Energy Storage Systems (BESS) across the region, combining people leadership, technical problem-solving, and operational ownership.

You will have the autonomy to shape t