Service Engineer - ICT & Systems Integration

NATO Communications and Information Agency (NCIA); Brunssum; On-site; EUR 75,000 - 90,000; Full time

Job summary

NATO Communications and Information Agency (NCIA) in Brunssum, Netherlands, is seeking a Service Engineer to support the design, integration and continuous improvement of ICT services for CSU Brunssum. You will translate operational needs into clear ICT requirements and coordinate service delivery, incidents and dependencies.

You will review solutions against architecture and security standards, develop technology roadmaps and act as the local customer relationship and technical advisory point,

Qualifications

• Bachelor's degree in a related discipline or equivalent experience.
• 6+ years of relevant experience in ICT design or delivery.
• Experience drafting ICT designs or planning software and system delivery for large C4ISR projects.
• Experience developing technology roadmaps and managing relationships with stakeholders.

Responsibilities

• Define, prioritise and baseline requirements for medium-sized and complex initiatives.
• Review technical solutions against architecture, security, privacy and service-design requirements.
• Plan and monitor systems-development and integration activity.
• Develop roadmaps for future technology and service development.
• Coordinate complex integration builds, test environments and technical reporting.
• Translate customer and operational needs into coordinated ICT requirements and service outcomes.
• Synchronise local incidents, service requests and technical delivery.
• Act as a local customer relationship and technical advisory point.

Skills

Customer focus

Ownership & accountability

Problem-solving

Collaboration

Autonomy

Adaptability

Education

Bachelor's degree in a related discipline

6+ years of relevant experience

Tools

MS Visio

ITIL

PRINCE2

Job description

NATO Communications and Information Agency (NCIA) in Brunssum, Netherlands, is seeking a Service Engineer to support the design, integration and continuous improvement of ICT services for CSU Brunssum. You will translate operational needs into clear ICT requirements and coordinate service delivery, incidents and dependencies.

You will review solutions against architecture and security standards, develop technology roadmaps and act as the local customer relationship and technical advisory point,