Service Engineer: ICT Systems & Integration

NATO Centre for Maritime Research and Experimentation (CMRE); Brunssum; On-site; EUR 90,000 - 120,000; Full time

Job summary

NATO Communications and Information Agency (NCIA) Brunssum seeks a Service Engineer to support the design, integration and continuous improvement of ICT services. You will translate operational needs into clear ICT requirements and synchronize delivery across local teams.

You will coordinate incidents, requests and technical dependencies, acting as the local customer liaison with strong systems thinking and NATO language proficiency.

Qualifications

• Must have strong customer-focused mindset and systems thinking.
• Experience drafting ICT designs or planning software and system delivery for large C4ISR projects.
• Experience developing technology roadmaps and managing stakeholder relationships.
• Excellent written, oral and briefing skills with proficiency in at least one NATO language.

Responsibilities

• Define, prioritise and baseline requirements for medium-sized and complex initiatives.
• Review technical solutions against architecture, security, privacy and service-design requirements.
• Plan and monitor systems-development and integration activity.
• Develop roadmaps for future technology and service development.
• Coordinate complex integration builds, test environments and technical reporting.
• Translate customer and operational needs into coordinated ICT requirements and service outcomes.
• Synchronise local incidents, service requests and technical delivery.
• Act as a local customer relationship and technical advisory point.

Skills

Stakeholder engagement

Systems thinking

Technical advisory

Requirement prioritization

Knowledge of C4ISR

Project coordination

Briefing skills

Education

Bachelor's degree in a related discipline

6+ years of extensive relevant experience

Tools

ITIL

PRINCE2

MS Visio

Job description

NATO Communications and Information Agency (NCIA) Brunssum seeks a Service Engineer to support the design, integration and continuous improvement of ICT services. You will translate operational needs into clear ICT requirements and synchronize delivery across local teams.

You will coordinate incidents, requests and technical dependencies, acting as the local customer liaison with strong systems thinking and NATO language proficiency.