ICT Incident & Service-Delivery Lead

NATO Centre for Maritime Research and Experimentation (CMRE); Brunssum; On-site; EUR 70,000 - 100,000; Full time

Job summary

NCIA exists to ensure secure and reliable NATO communications across political and military operations. It powers data‑driven decisions and resilient networks, spanning land, air, sea, cyber and space domains.

CSU Brunssum provides secure end‑to‑end services and is the local service provider for Joint Force Command Brunssum, working with customers and NCIA teams to deliver reliable outcomes.

Qualifications

• Bachelor's degree in a related discipline with 2 years of post‑related experience, or at least 6 years of extensive and progressive relevant experience.
• At least 2 years of practical experience implementing and maintaining ICT end systems in a large organisation.
• Extensive experience configuring hardware and software.
• Strong understanding of ICT systems and ability to solve problems independently.
• Practical experience troubleshooting technical issues and supporting end users.
• ITIL Foundation and relevant Oracle Linux, Microsoft Server or Cisco training or certification.
• A thorough knowledge of one NATO language.

Responsibilities

• Develop, maintain and test incident‑management procedures with service owners.
• Investigate escalated, non‑routine and high‑impact incidents and facilitate recovery.
• Initiate problem investigations and coordinate remedies and preventative measures.
• Analyse incident and problem trends and report process performance.
• Monitor service channels and apply agreed service standards to resolve or elevate issues.
• Provide specialist advice supporting planning and operations.
• Analyse availability and maintain disaster‑recovery procedures and testing.
• Maintain knowledge‑management systems, standards and content.

Skills

Customer focus

Problem solving

Collaboration

Autonomy

Adaptability

Education

Bachelor's degree in related discipline

6+ years relevant experience

Tools

ITIL Foundation

Oracle Linux training

Microsoft Server

Cisco training

Job description

NCIA exists to ensure secure and reliable NATO communications across political and military operations. It powers data‑driven decisions and resilient networks, spanning land, air, sea, cyber and space domains.

CSU Brunssum provides secure end‑to‑end services and is the local service provider for Joint Force Command Brunssum, working with customers and NCIA teams to deliver reliable outcomes.