Service Desk - Dutch (0-Hour Contract)

DEGIRO; Amsterdam; On-site; EUR 17,000 - 25,000; Part time

Benefits offered by this job

30 days paid leave

Pension plan

Transport allowance

Company laptop

Gym membership

Career development opportunities

Job summary

flatexDEGIRO SE in Amsterdam is seeking a Junior Service Desk professional on a 0-hour contract to assist customers with financial platforms and market-related questions.

You will learn about products, transfers, and corporate actions while growing in a fast-paced FinTech environment with an emphasis on customer satisfaction and teamwork.

Qualifications

• Bachelor's degree and strong affinity with financial markets.
• Native Dutch speaker with fluency in English.
• 0–2 years of relevant experience and good communication skills.
• Willingness to work evenings occasionally and in a FinTech environment.

Responsibilities

• Take ownership of customer requests to improve processes and satisfaction.
• Assist customers with complex information about the platform and transfers.
• Lead when assigned to sub-teams delivering long-term solutions.
• Communicate effectively with multiple departments to resolve issues.

Skills

Dutch native

Fluent English

Bachelor's degree

0–2 years experience

Financial markets affinity

Team player

Evening availability

Education

Bachelor's degree

Job description

This is where you come in as Service Desk - Dutch (0-Hour Contract).

• City: Amsterdam
• 0-Hour Contract

Who we are

flatexDEGIRO SE operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality.

With more than 3,5 million customer accounts and more than 75 million securities transactions processed in 2025, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation, growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands, flatexDEGIRO is ideally positioned for further profitable growth.

With 3 million people across Europe using DEGIRO as their online broker of choice, our team of Trading Assistants have the essential role in making sure they get the best support whenever they need us.

Are you ready to grow your career in FinTech?

You will be joining our team of customer-centric champions, in a vibrant, fast-paced and ever-growing environment. This is the bestposition for you if you are a quick learner with some knowledge about financial markets looking for a career starter leading to endlessgrowth and learning opportunities in FinTech.

To best assist our customers, we offer you the following opportunities:

• Tailor-made training and onboarding based on your previous experience and knowledge. You will learn everything about financial products, transfers, tax, corporate actions, trading venues, market abuse, among others;

Key Responsibilities as a Junior Trading Assistant:

• Take ownership of customer requests to find short or/and long-term solutions to improve processes and overall customer satisfaction;
• Support our customers with some of the complex information requests about our platform, Corporate Actions, transfers of securities, resolution of trading disputes and more;
• Take the lead when assigned to different specialized sub-teams responsible for providing long-term solutions for reoccurring challenges;
• Effectively communicate and upscale to different departments to resolve trading-related requests.

Is this you?

• Have a Bachelor's degree and a strong affinity with financial markets. A Master’s degree is an advantage;
• Are a native-level Dutch speaker (this is a must);
• Are fluent in English;
• Have 0 – 2 years of experience;
• Have a good understanding of financial products and affinity with the financial markets;
• Are an energetic team player with excellent communication skills;
• Are available to work evenings occasionally.

What growth looks like at flatexDEGIRO’s Service Desk

1. Junior Trading Assistant (YOU START HERE)
2. Medior Trading Assistant
3. Senior Trading Assistant
4. Team Lead

Starting at the Service Desk is a great way to understand which part of the Fintech world best suits you. Your career growth at flatexDEGIRO can look like this:

• Learn the ins and outs of the product and the company, plus the skills to interact with customers and other professionals of the industry;
• Move on to a Senior Trading assistant position within your current department;
• Chose a career path inside the company. With the knowledge you’ve build so far, we will give you the opportunity to choose how growth in flatexDEGIRO will look for you. You could become a team lead in Service Desk or transfer to a new role within flatexDEGIRO. Previous colleagues have joined Marketing, Operations, Brokerage and Risk.

Interested? This is what we offer you

• Promise of a good work-life balance
• 30 days paid leave
• An enthusiastic and fun team to work with
• Personal and professional development with access to relevant courses
• Transport allowance or related benefits like a leased electric bike
• Pension plan
• A challenging job in an international and fast-growing company
• A competitive salary
• A lot of freedom executing your role and a chance to shape your own career
• The opportunity to participate in a new, enthusiastic team of likeminded professionals

To make your life easier

You get the freedom to work flexible. Meaning you don’t have to work in our office every day, but we like it if you do of course! It’s fun to come in and mingle with your colleagues. There is also fruit, good coffee, drinks & snacks, and great sandwiches for lunch every day. Our beautiful and modern office is located in the iconic Rembrandt tower that is conveniently next to Amstel Station. To make work@home comfortable we offer a €35 internet allowance, provide a company laptop and many options to make it comfortable, such as a chair, screen and headphones. And last but not least: the gym membership options we provide is an easy way to get into shape!

Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start!