Service Delivery team leader

Johnson Controls, Inc.; Echt-Susteren; On-site; EUR 37,000 - 51,000; Full time

Benefits offered by this job

Competitive salary

38-hour work week

Paid time off

Professional development

Inclusive culture

Job summary

Johnson Controls, Inc. is seeking a Service Delivery Team Leader to assist the Supervisor in optimizing order fulfillment in our EMEA distribution center. You will balance proactive quality assurance with reactive quality control to uphold high standards and ensure customer satisfaction.

You will lead a team, align staffing with tasks, monitor KPIs, analyze order data, and drive continuous improvement in processing times, quality issues, and on-time delivery.

Qualifications

• MBO/HBO qualification or higher.
• Minimum of 2 years in order fulfillment, warehouse management, or quality assurance.
• Proven experience leading and motivating teams.
• Strong problem-solving and decision-making skills.
• Analytical mindset with ability to generate reports and insights.
• Excellent communication and collaboration abilities.
• Ability to multitask and work under pressure.
• Proficiency with order management systems and relevant software.

Responsibilities

• Provide guidance and motivation to team members.
• Lead daily Control Center meetings and monitor KPI trends.
• Monitor backorder management, orders, and customer complaints.
• Collaborate with colleagues to fulfill customer and supplier agreements.
• Drive continuous improvement in processing times and product quality.
• Analyze order-related data to generate reports for decision-making.

Skills

Team leadership

Quality assurance

Data analysis

Communication

Education

MBO/HBO

Tools

Order management systems

Job description

About Us

Johnson Controls is a global leader in creating smart buildings, efficient energy solutions, and integrated infrastructure. We are committed to sustainability and innovation, ensuring our customers receive the highest quality products and services.

Position Overview

The Service Delivery Team leader will assist the Supervisor in overseeing and optimizing the order fulfillment process and ensuring high quality standards in our EMEA distribution center. This role combines proactive quality assurance and reactive quality control, focusing on process quality and customer satisfaction.

Key Responsibilities

Employee Performance

• Providing guidance and motivation to the team members
• Assess employee 1 on 1 talks every month
• Help the team with continuous development through coaching and training.

Production and Personnel Planning

• Align personnel planning with tasks to ensure quality, efficiency, and adherence to deadlines.
• Use system inputs to create daily work schedules and adjust as needed.
• Monitor sustainable employability of employees.

Customer Satisfaction

• Monitor backorder management, customer-specific orders, and complaints.
• Monitor optimal delivery reliability and high customer satisfaction through professional after-sales services.
• Solve problems with the execution or transport of orders.

Collaboration

• Proactively consult with colleagues to fulfill customer and supplier agreements.
• Foster long-term partnerships internally and externally.

Continuous Improvement

• Help with the implementation of quality improvement plans to achieve objectives in processing times for product quality issues, and customer complaints.
• Report accurate statistics and follow up on problems and trends visible from the data.

Daily Activities

• Control KPIs on a daily basis.
• Lead the daily Control Center meeting.
• Monitor the complaint file and use analyses for improvement.
• Monitor the daily order report and inbound & outbound quality inspections.
• Take part in the weekly complaint meetings with stakeholders.
• Monitor the efficiency and effectiveness of the order fulfillment process.
• Analyze order-related data to generate reports and provide insights for decision-making.

Qualifications

• MBO/HBO
• Minimum of 2 years of experience in order fulfillment, warehouse management, or quality assurance.
• Proven experience in leading and motivating teams.
• Excellent problem-solving and decision-making skills.
• Strong analytical skills with the ability to generate reports and provide insights.
• Exceptional communication and collaboration skills.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in using order management systems and other relevant software.

Company Culture

At Johnson Controls, we believe in fostering a collaborative and inclusive work environment where every team member is valued. Our culture is built on the principles of servant leadership, continuous improvement, and a commitment to excellence. We encourage innovation, support professional growth, and prioritize the well-being of our employees. By creating a positive and motivating atmosphere, we ensure that our team is always ready to go the extra mile for our customers and the planet.

Benefits

• Competitive salary bassed upon experience between € 3.350,- - 4.600,- gross per Month.
• Opportunities for professional development and career advancement.
• 38 hour working week with day time working hours
• Generous paid time off and holiday policies.
• Supportive and inclusive company culture.

Join us in our mission to enhance customer satisfaction and business performance through efficient processes and high-quality standards.