Service Coordinator: Scheduling, Dispatch & Customer Care

Hitachi Energy; Rotterdam; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Pension and insurance programs

Flexible working arrangements

Learning and development opportunities

40 days leave for Rotterdam location

Job summary

Hitachi Energy is seeking a Service Coordinator in Rotterdam to manage service requests and ensure efficient resource coordination. This role requires excellent organizational skills and a focus on customer service.

The ideal candidate will have a Bachelor’s degree, 2-3 years of relevant experience, and fluency in Dutch. Responsibilities include scheduling technicians, maintaining service records, and optimizing operations. Join us for a rewarding career with comprehensive benefits.

Qualifications

• 2-3 years of experience in service coordination or customer service.
• Fluent in Dutch and good knowledge of English.
• Experience with scheduling software.

Responsibilities

• Act as point of contact for service requests and inquiries.
• Plan and dispatch service technicians for maintenance.
• Maintain accurate service records in CRM and ERP.

Skills

Organizational skills

Customer service

Communication in Dutch

Problem-solving

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems (e.g., Salesforce)

ERP systems (e.g., SAP)

Microsoft Office

Job description

Hitachi Energy is seeking a Service Coordinator in Rotterdam to manage service requests and ensure efficient resource coordination. This role requires excellent organizational skills and a focus on customer service.

The ideal candidate will have a Bachelor’s degree, 2-3 years of relevant experience, and fluency in Dutch. Responsibilities include scheduling technicians, maintaining service records, and optimizing operations. Join us for a rewarding career with comprehensive benefits.