Service Coördinator Fleetservice – EN/NL/FR (Location: Netherlands or France) INGEVULD

Vbhi; Weesp; Hybrid; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Flexible hybrid work

Travel opportunities

Leased car

Laptop and phone provided

Travel allowance

Career development

Retirement plan

Job summary

VBH on yachts seeks a Service Coördinator to bridge our Technical Crew, Client Representatives, and premium clients. You’ll provide first-line remote support, schedule on-site visits, coordinate upgrades, and drive service contracts across continental locations.

You will travel to client sites, oversee staff deployment, and ensure service quality of audio, video, and IT systems, while promoting VBH’s aftersales services and refit projects for a flawless luxury yacht experience.

Qualifications

• Background in electronics with hands-on audio/video expertise.
• Experience in maritime project coordination with premium clients.
• Knowledge of Crestron, AV equipment, and IT networking.
• Strong communication, problem-solving, and teamwork skills.
• Fluent English; Dutch at least A2 with willingness to learn Dutch.
• Citizen of the Netherlands or EU country.

Responsibilities

• Serve as the initial contact for high-end clients, providing remote support and troubleshooting for yachts.
• Manage daily service requests and ensure service agreements are fulfilled.
• Visit existing clients to resolve issues, coordinate upgrades, and win new service/refit orders.
• Plan staff deployment, travel bookings, equipment orders, and coordinate service visits.
• Drive acquisition of new aftersales, service orders, and refit projects.
• Perform onboard surveys to ensure optimal service quality.

Skills

Electronics background

Audio/Video systems expertise

Customer service orientation

Excellent communication skills

Problem solving

Work under pressure

Fluent English (C1/C2)

Dutch language basics (A2)

Tools

Crestron Control

Crestron NVX

Evertz

Lutron

IT network

Wi‑Fi

Server setups

Office IT

VSAT

TVRO

CCTV systems

Door Access Control

Job description

As a Service Coördinator you will collaborate with our Technical Crew and Client Representatives to facilitate planning of both on-site visits and remote system maintenance. Additionally, you stand ready to offer assistance whenever clients encounter challenges. You also serve as a dedicated Account and Sales Manager for both our existing clients and potential new customers, acquiring customers to sign VBH Service Agreements.

You are confident enough to delegate support tasks to our onboard Installers, Programmers, and IT Engineers, simultaneously offering your guidance to colleagues within the Purchase and Logistics Department. While your primary work base is either our Amsterdam (NL) or Antibes (FR) office, you embrace the opportunity to travel to different locations to make client visits when needed. As conclusion, your task is to enhance the owner's yachting and living experience through the utilization of their audio, video and IT systems installed by VBH.

Responsibilities – What will you be doing?

• You will be serving as the initial and trusted point of contact to our High-end Clients, where you provide first-line remote support and troubleshoot for operational yachts. You will manage daily service requests, offering expert advice and ensure the fulfillment of service agreements.
• Conduct visits to existing clients, resolving issues, coordinating upgrades, and securing new service and refit orders at different locations.
• Take charge of planning, which includes staff deployment, booking of flights, hotels and rental cars, equipment orders. You will oversee the overall coordination of service visits.
• Drive the acquisition of new aftersales and service orders, as well as refit projects from new clients.
• Execute onboard surveys to ensure optimal service quality.

Skills and Experience – Who are you?

• You have a background in Electronics, expertise in Audio/Video systems and a strong grasp of general technical concepts.
• Experience in similar (maritime) project management and with premium customers is a big plus.
• Additional knowledge, setup experience and cabling in the following areas is a plus: Audio/Video setup, Entertainment systems, Crestron Control, Crestron NVX, Evertz, Lutron, IT network, Wi‑Fi, Server setups, Office IT. Satellite communication - VSAT, TVRO, 4G. Security setups, including expertise in CCTV systems and Door Access Control.
• Customer Service minded with excellent communication and collaboration skills to consult with various stakeholders.
• Problem solving and analytical skills; ability to prioritize and complete tasks.
• Pro‑active and result driven.
• Ability to work accurate under pressure.
• Fluent English, both written and spoken (C1/C2). Dutch level minimal A2 and willing to start a Dutch course.
• You hold Dutch or European citizenship.

Benefits: What do we offer?

• The opportunity to work in an innovative company in a premium high-end market.
• Collaborating with a team of open-minded and creative professionals within a flat hierarchical structure.
• Flexible hybride work arrangements.
• Career development and training opportunities
• Travel opportunities to attend shows or visit clients.
• Competitive salary based on experience.
• Support for financial‑well-being and retirement.
• Travel allowance.
• Depending on role level; a lease car.
• Work laptop and mobile phone.