Yacht AV & IT Service Coordinator — Travel‑Ready

Vbhi; Weesp; Hybrid; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Flexible hybrid work

Travel opportunities

Leased car

Laptop and phone provided

Travel allowance

Career development

Retirement plan

Job summary

VBH on yachts seeks a Service Coördinator to bridge our Technical Crew, Client Representatives, and premium clients. You’ll provide first-line remote support, schedule on-site visits, coordinate upgrades, and drive service contracts across continental locations.

You will travel to client sites, oversee staff deployment, and ensure service quality of audio, video, and IT systems, while promoting VBH’s aftersales services and refit projects for a flawless luxury yacht experience.

Qualifications

• Background in electronics with hands-on audio/video expertise.
• Experience in maritime project coordination with premium clients.
• Knowledge of Crestron, AV equipment, and IT networking.
• Strong communication, problem-solving, and teamwork skills.
• Fluent English; Dutch at least A2 with willingness to learn Dutch.
• Citizen of the Netherlands or EU country.

Responsibilities

• Serve as the initial contact for high-end clients, providing remote support and troubleshooting for yachts.
• Manage daily service requests and ensure service agreements are fulfilled.
• Visit existing clients to resolve issues, coordinate upgrades, and win new service/refit orders.
• Plan staff deployment, travel bookings, equipment orders, and coordinate service visits.
• Drive acquisition of new aftersales, service orders, and refit projects.
• Perform onboard surveys to ensure optimal service quality.

Skills

Electronics background

Audio/Video systems expertise

Customer service orientation

Excellent communication skills

Problem solving

Work under pressure

Fluent English (C1/C2)

Dutch language basics (A2)

Tools

Crestron Control

Crestron NVX

Evertz

Lutron

IT network

Wi‑Fi

Server setups

Office IT

VSAT

TVRO

CCTV systems

Door Access Control

Job description

VBH on yachts seeks a Service Coördinator to bridge our Technical Crew, Client Representatives, and premium clients. You’ll provide first-line remote support, schedule on-site visits, coordinate upgrades, and drive service contracts across continental locations.

You will travel to client sites, oversee staff deployment, and ensure service quality of audio, video, and IT systems, while promoting VBH’s aftersales services and refit projects for a flawless luxury yacht experience.