Service Coordinator

Blis Digital; Barendrecht; Hybrid; EUR 36,000 - 50,000; Full time

Benefits offered by this job

Gross salary €3,200 - €4,500 per month

Annual profit sharing

25 holiday days

Pension scheme

1-year contract with potential for a 1

Company laptop and phone

Hybrid work: 2-3 days at the Barendre​

Home workspace budget €250

Training budget for courses and certs

Weekday service windows 8:00–18:00

Job summary

Blis Digital in Barendrecht is seeking a Service Coordinator to be the linchpin of our managed services. You will coordinate client inquiries, prioritize tickets and ensure clear communication while guiding the delivery team.

You will setup maintenance windows, track SLA performance, and drive improvements with account management; familiarity with AI tools is encouraged to boost efficiency. This role combines structure with hands-on collaboration.

Qualifications

• MBO-4 level of working and thinking.
• 3-5 years of experience in a coordinating or service desk role.
• Excellent command of Dutch, both spoken and written.
• Demonstrably client-friendly. Hospitality/retail experience is a plus.
• Structured and accurate: you let nothing slip and record what you agree.
• Calm and in control when things get busy or tense.
• Affinity with IT: you understand what you are talking about.
• You can hold an engineer to commitments and say no when needed.

Responsibilities

• Act as the first point of contact for all managed service clients.
• Assessing, enriching and prioritising incoming tickets and assigning them to the right engineer or consultant.
• Tracking progress, informing clients proactively and escalating in good time.
• Organising planned maintenance: patches, updates, releases, backups and restore tests.
• Preparing and running service reviews and client meetings, including SLA and progress reporting.
• Managing and developing our JIRA service portal for faster requests.
• Working with Azure DevOps and Simplicate to route work and keep administration in order.
• Spotting opportunities for expansion with account management.
• Using AI tools to set up your work more intelligently while maintaining quality.

Skills

Jira

Jira Service Management

Azure DevOps

ITIL awareness

Client-facing communication

Education

MBO-4 level

Tools

Simplicate

Job description

Blis Digital is one of the first genuinely AI-native companies in the Netherlands. Not because it sounds good, but because we have been leading the way in digital innovation for over 20 years. From the earliest web platforms to modern software, data and AI solutions: we build technology that makes organisations smarter, faster and more future-proof.

What we build, we also keep running. For a growing group of clients we manage solutions that are mission critical without exaggeration: if they go down, a primary process at our client stops. Organising that support properly is a craft in its own right. And that is exactly where we want to grow stronger.

You join an organisation full of experienced engineers, consultants and tech specialists who enjoy sharing what they know. You get real responsibility, but you are never on your own. And perhaps the best part: clients and colleagues stay with us for a long time. Because we build lasting relationships, smart solutions and a culture where learning, ownership and enjoyment are a given.

As Service Coordinator at Blis Digital...

You are the voice and the linchpin of our service organisation. Clients with a question, a change request, a bug or an incident come to you first. You make sure they feel heard straight away, that it is clear what is going on and what happens next. And that the request reaches the right colleague in our delivery organisation.

You do not carry out the technical work yourself: our engineers do that. Your strength lies in keeping the overview, setting priorities, bringing people together and following through on commitments. You track progress, keep clients informed proactively and escalates in good time.

Alongside the daily client contact, you organise the planned maintenance work. Think of security patches and update windows, the release calendar, backup and restore tests, capacity checks, SLA reporting and service reviews. Here too you are the organiser: you plan, schedule, align with client and team, and make sure it happens and gets documented.

You report to the Commercial Director and work closely with our delivery organisation and with account management every day. Because whoever speaks to clients daily is the first to hear where more is needed. You take those signals forward together with the account manager.

And you work smart. We are AI-native, so we expect you to use AI to do your own work better and faster: triage, summaries, reporting, standard communication. You do not need experience with it, but curiosity is a must.

What will you be doing?

• Acting as the first point of contact for all of Blis Digital's managed service clients: questions, change requests, bugs and incidents.
• Assessing, enriching and prioritising incoming tickets, and assigning them to the right engineer or consultant.
• Tracking progress, informing clients proactively and escalates in good time.
• Organising the planned maintenance work: security patches, updates, releases, backup and restore tests, capacity checks.
• Preparing and running service reviews and client meetings, including SLA and progress reporting.
• Managing and further developing our JIRA service portal, so requests move faster and more smoothly.
• Working with Azure DevOps and Simplicate to route work, monitor hours and keep the administration in order.
• Spotting opportunities for expansion or improvement and picking them up together with account management.
• Using AI tools to set up your work more intelligently, while staying responsible for the quality yourself.

Must haves

• Vocational (MBO-4) level of working and thinking.
• 3-5 years of experience in a comparable coordinating or service desk role.
• Excellent command of Dutch, both spoken and written.
• Demonstrably client-friendly. Experience in an environment where hospitality makes the difference (hospitality, catering, retail) is a big plus for us.
• Structured and accurate: you let nothing slip and record what you agree.
• Calm and in control when things get busy or tense.
• Affinity with IT. You do not have to be able to build it, but you do want to understand what you are talking about.
• You dare to hold an engineer to a commitment and to tell a client "no, but here is what we can do".
• You can provide a Certificate of Conduct (VOG). We work on solutions that are mission critical for our clients, which brings strict security and compliance requirements. Part of that is screening employees before they get access to systems and data. We arrange the application and of course cover the costs.

Nice to haves

• Knowledge of or experience with ITIL (incident, change, request management).
• Experience with Jira, Jira Service Management, Azure DevOps or a comparable ticketing system.
• Experience at an IT service provider or software company.
• Experience with SLA reporting or client meetings.
• A good command of English.

Growth & learning

Blis works AI First, AI is part of everything we do. Our 4-level AI model gives you targeted training, alongside subject-matter courses and soft skill training. Colleagues regularly organise informal knowledge sessions, so pull up a chair or take the stage yourself. There is plenty of room for personal development: here you mostly learn from the people around you.

What do we offer you?

• A gross salary of €3.200 - €4.500 per month based on a 40-hour week.
• Annual profit sharing.
• 25 holiday days.
• A pension scheme.
• A one-year contract with the prospect of a permanent one.
• A company laptop and phone.
• Hybrid working: 2-3 days at the office in Barendrecht.
• A home workspace budget worth €250.
• A solid training budget for courses and certifications.
• Working within our service windows on weekdays from 8.00 to 18.00. No 24/7 shifts.
• Great outings such as drinks, dinners and our annual ski and cycling trips. Success is worth celebrating.

We are Blis Digital

We design, build and maintain software, data and AI solutions that deliver value today AND are ready for tomorrow. Because the organisations that use AI strategically are the ones that will make the difference.

Does this sound like the place where you make an impact? Join us and help us, and our clients, make AI genuinely work.