Service Coordinator

Bugaboo International; Amsterdam; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Holiday days

Bicycle lease plan

Pension plan

Birthday day off

Employee discounts

Parental leave

Job summary

Bugaboo International is seeking a Customer Service Coordinator to provide advice and service to customers, coordinate service activities and assist in maintenance and reporting of service data with the objective to satisfy retailers and consumers. You will work in an enthusiastic, international team, using Microsoft Office daily, and you are fluent in English.

German or Spanish language skills are a plus, and you should hold an associate degree with 1–2 years in customer service or hospitality.

Qualifications

• Customer oriented, a real team player, positive, friendly and flexible.
• Fluent in English; German and/or Spanish speaker a plus.
• Associate Degree with 1–2 years in customer service or hospitality.

Responsibilities

• Diagnose and troubleshoot problems and identify replacement components.
• Register and report relevant data including customer complaints for analyses and input to R&D.
• Enter and process service orders from in-warranty to paid parts.
• Perform basic math, handle card data and light shipping duties.
• Provide clerical support and maintain service records.

Skills

Customer oriented

Team player

Fluent in English

German or Spanish a plus

Education

Associate Degree

Tools

Microsoft Office

Job description

At Bugaboo Group, our story is about people.

It’s about the parents and families who inspire us every day, and just as much about the people behind the scenes who make our products and ideas come to life. From designers and engineers to marketers, supply chain specialists, and customer care experts, every person at Bugaboo Group plays a part in shaping the journeys of families around the world.

What connects us is more than just work. We’re curious by nature, driven by creativity, and motivated by a shared belief that we can make life on the move easier and more joyful. We celebrate individuality, encourage new ideas, and value collaboration across every corner of our global community.

At Bugaboo Group, you won’t just find a job, you’ll find a place where you can grow, belong, and contribute to something meaningful. Together, we’re building products that last, a culture that inspires, and a future we’re proud to be part of.

As a Customer Service Coordinator you will provide advice and service to customers, coordinate service activities and assist in maintenance and reporting of service data with the objective to satisfy their retailers and consumers.

What will you do

• Diagnose and troubleshoot problems and identify replacement components;

• Register and report relevant data including customer complaints in order to capture detailed service data, to be used for analyses and the provision of input to R&D about potential for product/quality enhancements;

• Enter and process (service) orders ranging from free-of-charge in-warranty service orders to paid replacement parts and accessories.

• Perform basic math calculations, handle credit card information and perform light shipping duties;

• Provide clerical or administrative support such as filing and documentation of (post) sales service records.

What you will bring to the table

• You are customer oriented, a real team player, positive, friendly and flexible. You have a minimal technical mechanical ability to assist customers with product issues.

• A general proficiency with Microsoft Office is required for this role.

• You are able to handle (if necessary, with help of colleagues) all types of inquiries/complaints and you are fluent in English.

• A German and/or Spanish speaker is plus.

• You have an associate Degree with 1-2 years working experience in customer service or hospitality.

What we offer

• An enthusiastic team of friendly, driven colleagues with love for our mission and brand;

• An inspirational, inclusive, fast-growing international work environment in which you can make a difference and develop yourself further;

• Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough;

• Holiday swap (you are free to exchange a public holiday for another day that is more important to you);

• Bicycle lease plan - a monthly contribution up to EUR 50 to support you in leasing a bicycle;

• Eligible to participate in Bugaboo’s bonus plan;

• Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year;

• A Bugaboo stroller when expecting a baby & Bugaboo friends & family of 20% discount;

• Paid parental leave for primary and secondary caregivers (based on eligibility);

• Day off on your Birthday & Day off for volunteering activities:

• 25 holiday days per calendar year and an additional day for every year of service (up to 5 years);

• Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor).

• Work from home allowance plus home-office set up budget;

• A solid pension plan, disability insurance and discount on your supplemental healthcare insurance.

Once you apply

If you’re considered a candidate for the role, our Talent Acquisition team will be in touch to continue the conversation. If we both get a positive vibe, you'll be invited for a first interview with the hiring manager. If that goes well, we'll move on to the second and potentially third interviews, to dive deeper into your connection with Bugaboo and what we can offer each other.