Service Administration Intern

BenQ Europe; Eindhoven; On-site; EUR 3,900 - 5,000; Full time

Benefits offered by this job

Stipend €350

Fresh fruit in the office

Job summary

BenQ Europe is offering a Service Administration Intern role in Eindhoven to support daily service operations, data accuracy, logistics coordination, and stock management. You will work closely with the Service team and stakeholders in a global service environment.

Ideal candidates are enrolled in a bachelor’s degree (HBO level) in Business Administration, Logistics, or related field, with strong English, organizational skills, and proficiency in Excel. Start ASAP or February, full-time on site.

Qualifications

• Enrolled in a bachelor’s degree (HBO level) in Business Administration, Logistics, Supply Chain Management, International Business, or related field.
• Strong organizational and detail-oriented mindset.
• Excellent written and spoken English; proactive communicator.
• Experience with Excel or similar reporting tools is an advantage.
• Available to start ASAP or February.

Responsibilities

• Support daily service administration activities and manage service cases in internal systems.
• Coordinate logistics for repairs, returns, shipments, and spare parts.
• Verify data accuracy and maintain reliable reports and dashboards.
• Monitor Turnaround Time (TAT) and help identify bottlenecks and process improvements.
• Collaborate with Service, Logistics, Sales, Finance, and Operations teams.
• Maintain stock records and flag discrepancies for replenishment.

Skills

English fluency

Organizational skills

Communication & collaboration

Analytical mindset

Education

Bachelor's degree HBO level in Business Admin / Logistics / SCM / International Business

Tools

Excel

Reporting tools

Job description

ARE YOU READY TO BE OUR NEXT TALENT? BenQ Europe is looking for a Service Administration Intern who will access the fantastic world of our Monitors, Projectors and Interactive Displays.

As an intern, you will work closely with our Service team and other internal and external stakeholders. You will support daily service operations, keep systems and report up to date, coordinate logistics activities, and use data to identify trends, turnaround-time (TAT) issues, bottlenecks, and recurring delays.

Service Administration & System Management

• Support daily administrative activities and ensure accurate management of service cases within internal systems and tools.
• Maintain, update, and validate service-related data, ensuring information is complete, accurate, and up to date.
• Monitor open cases, perform tasks under internal service accounts, and ensure proper documentation of service activities.

Logistics & Coordination

• Coordinate logistics activities related to repairs, returns, shipments, and spare parts, ensuring timely execution and follow-up.
• Collaborate with internal teams, external service partners, warehouses, and logistics providers to support smooth service operations.
• Monitor delays, exceptions, and outstanding actions, helping to identify and implement appropriate next steps.

Data Checking & Reporting

• Verify service and operational data for accuracy, completeness, and consistency, maintaining reliable reports and performance dashboards.
• Analyse data to identify trends, recurring issues, bottlenecks, and potential risks affecting service performance.
• Monitor Turnaround Time (TAT) and provide actionable insights to support continuous operational improvement.

Stock Management

• Support the administration and monitoring of service stock and spare parts, ensuring accurate inventory records.
• Identify stock discrepancies, shortages, and replenishment needs through regular data reviews.
• Analyse stock-related information to highlight recurring issues and opportunities for process improvement.

Communication & Collaboration

• Act as a key point of coordination between Service, Logistics, Sales, Finance, Operations, and external partners.
• Ensure clear and timely communication of relevant information, actions, and updates among stakeholders.
• Support cross-functional projects and operational improvement initiatives that enhance service performance.

What do we offer?

• Hands-on experience in a global service organization, gaining exposure to service administration, internal systems, logistics, reporting, stock management, and end-to-end service operations.
• The opportunity to work with real operational data, develop analytical and problem-solving skills, and contribute to identifying trends, bottlenecks, Turnaround Time (TAT) issues, and process improvements.
• A collaborative and multicultural environment, with mentorship from experienced professionals and regular interaction with internal teams, service partners, and logistics providers, helping you build valuable skills for your future career.

If You Have…

• Enrolling in a bachelor’s degree, HBO level in Business Administration, Logistics, Supply Chain Management, International Business, Business Operations, or a related field.
• Strong organizational skills, attention to detail and a problem-solving mindset.
• Excellent communication and collaboration skills, a proactive attitude, and fluency in English; additional languages are a plus.
• Good communication skills and the ability to collaborate with different teams.
• Fluent in English (all comms are in English); additional languages are a plus.
• Experience with Excel or other reporting tools is an advantage.
• Availability to start ASAP or February.

Offer Details

• Monday to Friday – Full-time in our office in Eindhoven, but we can be flexible due studies
• 350€ internship compensation
• Fresh fruit is free in our office
• Growth opportunity for your future career!