Senior UX Researcher — Consumer Banking & Growth

1UP Training (Netherlands); Utrecht; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

1UP Training (Netherlands) seeks a Senior UX Researcher to improve mobile banking experiences for retail customers, including Gen Z. You will plan and conduct qualitative and quantitative studies, turning findings into actionable design and product recommendations.

You will lead complex research programs, guide designers and product managers, and mentor teams while maintaining high research quality across Consumer Banking and Growth Acceleration.

Qualifications

• Minimum five years as a dedicated UX Researcher in a complex environment.
• Experience leading large-scale, complex research initiatives.
• In-depth knowledge of qualitative and quantitative research methods.
• Ability to translate research insights into actionable recommendations for design, product and business challenges.
• Strong advisory skills and the ability to challenge stakeholders constructively.

Responsibilities

• Plan, lead and conduct qualitative and quantitative research.
• Analyse findings and translate into actionable design and product recommendations.
• Advise design teams and stakeholders on customer needs and research priorities.
• Coordinate research across multiple workstreams and safeguard research quality.
• Lead complex research initiatives independently and oversee broader research programmes.
• Coach designers and product managers in conducting research and strengthen research maturity.

Skills

Qualitative & quantitative methods

Research leadership

Stakeholder advisory

English proficiency

Job description

1UP Training (Netherlands) seeks a Senior UX Researcher to improve mobile banking experiences for retail customers, including Gen Z. You will plan and conduct qualitative and quantitative studies, turning findings into actionable design and product recommendations.

You will lead complex research programs, guide designers and product managers, and mentor teams while maintaining high research quality across Consumer Banking and Growth Acceleration.