Lead UX Researcher, Consumer Banking & Growth

1UPPLY; Utrecht; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

1UPPLY is looking for a Senior UX Researcher to improve the mobile banking experience for retail customers, including Gen Z. You will uncover drivers of customer behavior and translate insights into practical improvements for design, services and the customer experience.

You will combine strategic thinking with hands-on research across Consumer Banking and Growth Acceleration, covering topics like financial well-being, privacy, sustainability, AI-enabled banking and the mobile app.

Qualifications

• At least five years as a dedicated UX Researcher in a complex environment.
• Deep expertise in qualitative and quantitative methods and analysis.
• Experience leading large, multi-workstream research initiatives.
• Hands-on with usability testing, interviews, surveys, statistics and field studies.
• Strong advisory skills and ability to push stakeholders.
• Able to translate insights into actionable recommendations for product and design.
• Excellent command of English.

Responsibilities

• Plan, lead and conduct qualitative and quantitative research using diverse methods.
• Analyze findings and translate into actionable recommendations for design and product decisions.
• Advise teams on customer needs, knowledge gaps and priorities.
• Coordinate research across multiple workstreams and maintain quality.
• Lead complex research initiatives independently and establish broader programmes as needed.
• Coach designers and product managers in research best practices.
• Challenge assumptions to determine value of additional research.
• Bring a fresh perspective from broad research experience.

Skills

Qualitative research

Quantitative research

Research leadership

Usability testing

Interviews

Surveys

Data analysis

Diary studies

Field research

English proficiency

Job description

1UPPLY is looking for a Senior UX Researcher to improve the mobile banking experience for retail customers, including Gen Z. You will uncover drivers of customer behavior and translate insights into practical improvements for design, services and the customer experience.

You will combine strategic thinking with hands-on research across Consumer Banking and Growth Acceleration, covering topics like financial well-being, privacy, sustainability, AI-enabled banking and the mobile app.