Senior SRE Engineer

ING; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Vacation days 25-28

Pension scheme

13th month salary

Hybrid working

Personal growth

Informal work environment

Job summary

ING's Payment and Settlement Services (PSS) in Amsterdam is seeking a Senior SRE Expert to guide tribes toward Site Reliability goals. You will balance priorities across squads while ensuring reliable, secure, and scalable services for ING's customers.

The role requires strong Linux/Windows, CI/CD, monitoring (Prometheus, Grafana, ELK), and cloud skills, plus the ability to mentor others and collaborate in a global SRE Guild.

Qualifications

• Knowledge of Linux (RHEL) or Windows and strong IT fundamentals.
• Experience with monitoring and alerting tools (Prometheus, Grafana, ELK).
• Familiarity with SRE concepts (SLI, SLO, incident management).
• CI/CD experience, preferably Azure DevOps.

Responsibilities

• Support or perform in-depth reviews of asset/service monitoring and alerting setups.
• Support or perform in-depth reviews of asset/service resilience architectural design.
• Provide knowledge sessions on SRE topics such as SLI/SLO, resilience testing, and DR reviews.
• Analyze Root Cause and Post-Mortems; identify actions to prevent recurrences.
• Identify structural improvements from incident/problem/change data analysis.
• Provide hands-on support to teams implementing ING monitoring standards.
• Mentor and coach other SRE Experts and contribute to Global SRE Guild.

Job description

Our people make all the difference to our success.

You can help to make a difference to the success of PSS!

ING’s Payment and Settlement Services (“PSS”) aims to further mature, develop and expand ING’s state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING’s business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is an independent unit within ING’s COO domain, reporting directly into ING’s Chief Operating Officer.

The PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB, Retail, and others). There is a clear ambition to also look for external commercialization of our payment platforms.

The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises, we have organized ourselves into a strong strategic and commercially focused organization around our eight services, where our squads working on those products are enabled by clear prioritization, accountability, and capabilities. And right there, the ‘SRE Experts’ comes in.

As an SRE Expert, you will play a pivotal role in guiding tribe(s) toward achieving their Site Reliability Engineering objectives. You will operate with a high degree of autonomy, balancing the priorities of individual tribes with those of the broader organization. This role requires strategic thinking, strong stakeholder alignment, and the ability to collaborate within a distributed team—each member focusing on a specific tribe.

The Team:

The team of expert leads has no hierarchical structure and reports directly to the IT lead. Each SRE Expert focusses on a tribe(s) in regards to their SRE practices and implementations. You are participating in Global SRE Guilds and are responsible for a set of SRE capabilities.

Roles and responsibilities

As a SRE Expert you are dedicated to supporting the PSS SRE Team in their SRE objectives. The SRE focus is on creating a reliable and available service for customers. This role holds multiple facets and, dependent on the match with your skills, can entail the following activities:

• Support or perform in depth reviews and analysis on Asset/Service implementations regarding their monitoring and alerting setup;
• Support or perform in depth reviews and analysis on Asset/Service implementations regarding their resilience architectural design;
• Provide knowledge sessions about SRE topics, like SLI/SLO definition and setup, how to perform resilience testing, review DR plans, identify toil etc.;
• Analyze and help support in Root Cause analysis and Post-Mortems, help identify the necessary improvement actions to prevent the incident in the future;
• By (Incident, Problem, Change) data analysis identify structural improvements and advocate them in the organization;
• Provide hands‑on support in case application teams are struggling with implementing ING monitoring and alerting standards.
• The SRE Expert role is one that requires flexibility and agility with switching technical expertise’s and communicative skills to facilitate the organization best.
• Contribute to the E&R organisation
• Is part of a Global SRE Guild.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

PSS SRE is looking for a broad skillset for an SRE Expert, comprising of both modern-day and legacy IT stacks. Knowledge of coding, testing and CI/CD standards along with a healthy dose of curiosity is a given in you. You are not afraid of a challenge no matter what the subject is. Impediments are for you to get solved; neglecting them is a direct crime in your book.

Currently we are looking for someone who feels they fit the above description and has an understanding of the below technical skill set.

• Extensive knowledge of Linux (RHEL) or Windows.
• Good Knowledge of SQL and familiarity with RDBMS databases (Oracle, MS SQL) or NoSQL (Cassandra);
• Good knowledge of CI/DC standards (preferably Azure DevOps);
• Extensive knowledge of IT tools for sharing and collaborating.
• Extensive experience with a monolithic application landscape;
• Good knowledge in at least one programming language;
• Good knowledge in Networking and IPV4 and IPV6 stacks
• Must have experience with monitoring and alerting tools (Prometheus, elk, Grafana etc). Knowledge of open telemetry is a bonus.
• Familiarity with Site Reliability Engineering (SRE) (concept, SLI, SLO, error budgeting, availability reporting)
• Ability to understand Consumers and engineers
• Problem-solving mentality
• Strong voice and healthy scepticism.
• Good knowledge of containers and cloud tooling
• Mentor and coach other SRE Experts in the team.

Overall nice to have skills

• Knowledge and experience in using open telemetry
• Good knowledge of IT security principles

The working location is Amsterdam, the Netherlands

What’s in it for you

We as PSS, are growing like a start-up but with the support of a large organisation as ING Bank. There are many opportunities to grow your talent and experience to work with many different areas, divisions, and cultures. With the new SRE and Tooling area, we will have a full roadmap in the upcoming years with many opportunities for PSS.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

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