Site Reliability Engineer (SRE), Specialised in Postmortem practices

ING Nederland

Amsterdam

On-site

EUR 90,000 - 140,000

Full time

4 days ago

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Benefits offered by this job

Pension scheme

13th-month salary

Holiday pay 8%

27 vacation days

Personal growth opportunities

Informal working environment

Agile working

Job summary

ING Nederland is building a new Systemic Cause Investigator team within Engineering & Reliability to strengthen how we learn from incidents across the globe. You’ll combine SRE principles, systemic thinking, and AI-driven analysis to uncover hidden causes and drive lasting improvements that reduce recurring outages.

Join a small, high-impact team that values curiosity, experimentation, and blameless post-mortems; you will analyze incident data, correlate technical signals, and communicate

Qualifications

5–10 years IT experience in live systems (infrastructure, development, or data).
Proven knowledge of SRE concepts and operational reliability.
A curious mindset — always asking “why” and “how do we prevent this from happening again?”.
Strong analytical skills and the ability to connect patterns in complex data.
Experience with statistical analysis is a plus, helping to uncover trends, hidden relationships, and systemic issues within large datasets.

Responsibilities

Participate in and facilitate blameless post-mortems after major incidents.
Analyse new and historical incident data to find systemic issues and improvement opportunities.
Strengthen the postmortem process to deliver high-quality, actionable insights.
Correlate technical data to uncover hidden problems and propose solutions that span teams.
Apply SRE principles to guide systemic improvements.
Communicate findings to stakeholders and managers to help them prioritise the highest-impact initiatives.
Coach engineers in conducting effective blameless post-mortems.
Translate complex findings into clear messages for management, helping build support for important improvements.

Skills

SRE concepts

Operational reliability

Analytical skills

Post-mortems analysis

Data pattern recognition

English proficiency

Tools

ServiceNow

Grafana

Kibana

Power BI

Azure DevOps

Job description

Please note this role has been place initially on the 4th of August and therefore the priority scheme does not apply to this position.

Do you love uncovering hidden problems and making systems stronger than ever?

We’re building something brand new at ING, the Systemic Cause Investigators (SCI), a greenfield team that will transform how we learn from incidents.

By combining SRE principles, systemic thinking, and AI-driven analysis, you’ll help us:

Spot risks earlier.
Find patterns no one else sees.
Drive improvements that last.

This is your chance to be part of a small, high-impact team with the freedom to innovate, experiment, and influence the reliability of systems used by millions of customers.

The team

ING is a leading global bank, with retail & wholesale business around the globe. The SCI team works in the CTO domain “Engineering & Reliability”. We share our passion for reliability and resilience. Our success is measured by the availability of our ING critical services.

The SCI Team (Systemic Cause Investigators) enhances IT system reliability by analysing post-mortems from all ING entities across the globe through a systemic lens. This means examining problems and solutions as part of a broader, interconnected system rather than in isolation.

This team will uncover deeper causes of disruptions and help to implement lasting improvements to prevent recurrence, addressing the gap in our current processes with a data-driven approach.

Roles And Responsibilities

As a Systemic Cause Investigator, you will:

Participate in and facilitate blameless post-mortems after major incidents.
Analyse new and historical incident data to find systemic issues and improvement opportunities.
Strengthen the postmortem process to deliver high-quality, actionable insights.
Correlate technical data to uncover hidden problems and propose solutions that span teams.
Apply SRE principles to guide systemic improvements.
Communicate findings to stakeholders and managers to help them prioritise the highest-impact initiatives.
Coach engineers in conducting effective blameless post-mortems.
Translate complex findings into clear messages for management, helping build support for important improvements.

How To Succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

What We’re Looking For

5–10 years’ IT experience in live systems (infrastructure, development, or data).
Proven knowledge of SRE concepts and operational reliability.
A curious mindset — always asking “why” and “how do we prevent this from happening again?”.
Strong analytical skills and the ability to connect patterns in complex data.
Experience with statistical analysis is a plus, helping to uncover trends, hidden relationships, and systemic issues within large datasets.
Passionate about major trends in technology
Attend events and workshops on specific topics
Curiosity to always look out for innovation opportunities
Excellent command of spoken and written in English

Key Soft Skills

You guide open, blameless conversations, influence without pushing, and challenge ideas respectfully to reach the best outcomes.

Tools & Methods

You’ll work with tools like ServiceNow, Grafana, Kibana, Power BI, and Azure DevOps to track incidents, monitor systems, and analyse trends. Experience with these is a plus but being quick to learn matters most.

Rewards And Benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The Benefits Of Working With Us At ING Include