Senior Specialist, Business & Delivery Operations

Digital Agency Jobs; Hilversum; On-site; EUR 90,000 - 130,000; Full time

Job summary

Monks is seeking a Senior Specialist, Business & Delivery Operations to ensure delivery teams run projects on time, within scope, and with commercial alignment. You will collaborate with Creative, Account, Governance, Finance, PM and Resource Management teams across Mexico and LATAM.

This hands-on role connects day-to-day delivery with resourcing, financial discipline, and process improvements, tracking performance and enabling proactive action.

Qualifications

• 5+ years in delivery operations, project management or agency operations.
• Strong understanding of delivery fundamentals: scope, timelines, staffing, budgets, risks.
• Exposure to budgets, burn rates, utilization and margins.
• Advanced Google Sheets with dashboards and operational data.
• Experience with Salesforce, Jira, Monday.com or Smartsheet.
• Interest in AI, automation and process optimization.
• Strong communication in Spanish and English.
• Highly organized, analytical and proactive in fast-paced environments.

Responsibilities

• Monitor delivery performance: timelines, scope, actual hours, budget, utilization, risks.
• Support scope validation, estimation and delivery planning.
• Identify scope leakage, budget overruns, staffing gaps, risks with clear recommendations.
• Forecasts, capacity visibility and operational reporting with cross-functional teams.
• Support resource allocation across local teams and regional hubs.
• Prepare dashboards and reports for weekly reviews and monthly discussions.
• Ensure standardized workflows, governance, reporting, risk tracking.
• Use AI-enabled tools to streamline reporting and planning.
• Identify process improvements to boost speed, quality and cost efficiency.
• Build cross-functional relationships and challenge unclear briefs.

Skills

Delivery operations

Project management

Analytical thinking

Spanish and English

Communication skills

Tools

Salesforce

Jira

Monday.com

Smartsheet

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website monks.com/careers.

As a Senior Specialist, Business & Delivery Operations, you will help ensure that delivery teams execute projects efficiently, on time, within scope, and with a strong understanding of commercial and profitability objectives.

This is a hands-on operational role focused on connecting day-to-day delivery execution with resourcing, financial discipline, and process improvement. You will partner closely with Creative, Account, Governance, Finance, Project Management, and Resource Management teams to identify risks early, improve visibility, and support scalable execution across Mexico and LATAM.

You will not only track delivery performance, you will help teams act on it.

Core Responsibilities

• Monitor project delivery performance across timelines, scope, actual hours, budget consumption, utilization, and key risks.
• Support scope validation, effort estimation, and delivery planning to ensure projects are feasible, on budget, and aligned with commercial objectives.
• Identify and elevate scope leakage, unplanned work, rework, budget overruns, staffing gaps, and delivery risks, providing clear recommendations for action.
• Partner with Project Management, Account, Creative, Finance, Governance, and Resource Management teams to maintain accurate forecasts, capacity visibility, and operational reporting.
• Support resource allocation decisions across local teams, regional hubs, and internal departments, balancing quality, availability, seniority, location, and cost.
• Prepare and maintain dashboards, trackers, and reports for weekly operational reviews and monthly business discussions.
• Ensure teams follow standardized delivery workflows, project governance, scope documentation, status reporting, risk tracking, and handover processes.
• Use AI-enabled tools and automation as part of daily operations to streamline reporting, improve planning, reduce manual work, accelerate delivery workflows, and identify operational insights.
• Identify recurring operational inefficiencies and recommend practical process improvements that improve speed, quality, predictability, and cost efficiency.
• Build strong cross-functional relationships and constructively challenge unclear scopes, incomplete briefs, unrealistic timelines, and unplanned requests.

Qualifications and Skills

• 5+ years of experience in delivery operations, project management, production, resource management, or agency operations, preferably within a digital agency, media, technology, consulting, fintech, or other fast-paced, high-growth environment.
• Strong understanding of pa roject delivery fundamentals, including scope, timelines, effort estimation, staffing, budgets, and delivery risks.
• Exposure to financial concepts such as project budgets, actuals, burn rates, utilization, cost tracking, and margins.
• Advanced Google Sheets skills, with comfort working with dashboards and operational data.
• Experience with project management, CRM, and resourcing tools such as Salesforce, Jira, Monday.com, Smartsheet, or similar platforms.
• Interest in AI, automation, and process optimization within delivery environments.
• Strong communication skills in Spanish and English.
• Highly organized, analytical, proactive, and comfortable operating in a fast-paced environment.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.