Senior Operations Manager

twentysix; Hilversum; Hybrid; EUR 82,000 - 93,000; Full time

Benefits offered by this job

Health benefits

PTO and holidays

401k with company contribution

Parental leave

Work-life balance

Career growth

DEI culture

Job summary

Monks seeks a Senior Operations Manager to ensure efficient account delivery, overseeing systems, processes, resourcing, and governance in a collaborative, cross-functional setup. You will work with internal teams and external partners to maintain accuracy and mitigate operational risks.

You will lead initiatives around onboarding, access, and publishing operations while coordinating with Finance, Account, and Production to ensure timely reporting and escalations when needed.

Qualifications

• 5+ years of progressive operational leadership in a creative agency setting.
• Experience in leading projects involving AI technology and data analytics.
• Strong analytical and problem-solving skills with the ability to provide actionable recommendations.
• Ability to work effectively with cross-functional teams and diverse stakeholders.
• Excellent leadership and communication skills to guide teams toward strategic goals.

Responsibilities

• Day-to-day administration of the systems, tools, trackers, and documentation used to operate the account.
• Implementation and maintenance of operational processes, SOPs, R&Rs, intake processes, escalation paths, and ways-of-working documentation.
• Monitoring adoption and identifying recurring workflow issues or gaps for escalation to leadership.
• Coordination of operational readiness for new systems, tools, and process rollouts.
• Maintenance of allocation, availability, open-role, freelance, transition, and capacity tracking across the business.
• Coordination with multiple leads to keep resourcing information current.
• Preparation of recurring capacity and resourcing reporting for leadership.
• Identification and escalation of allocation issues and staff-plan discrepancies.
• Administrative coordination of approved staffing changes while project management retains ownership.

Skills

Senior operations leadership

AI technology projects

Data analytics

Cross-functional collaboration

Leadership & communication

Job description

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn.

About the Role

The Senior Operations Manager helps ensure the account operates efficiently and has the processes, information, and coordination needed to support successful delivery. Reporting to the Director of Operations and Project Management, this role supports a broad range of operational needs, including systems and processes, resourcing, workflows, access management, partner coordination, and other activities that support the account’s day-to-day operations. The Operations Manager works across internal teams and external partners to keep information accurate, drive timely follow-through, and identify and escalation operational risks.

Responsibilities:

Operational systems and process management

• Day-to-day administration of the systems, tools, trackers, and documentation used to operate the account.
• Implementation and maintenance of operational processes, SOPs, R&Rs, intake processes, escalation paths, and ways-of-working documentation.
• Monitoring adoption and identifying recurring workflow issues, inefficiencies, or gaps for escalation to the Director of Operations and Project Management.
• Coordination of operational readiness for new systems, tools, and process rollouts.

Resourcing and capacity management

• Maintenance of allocation, availability, open-role, freelance, transition, leave, and capacity tracking across the business.
• Coordination with Account, Project Management, Casting, and department leads to keep resourcing information current.
• Preparation of recurring capacity and resourcing reporting for Operations and account leadership.
• Identification and escalation of allocation issues, coverage gaps, and staff-plan discrepancies.
• Administrative coordination of approved staffing changes, while Project Management retains ownership of project-level assignments and delivery needs.

Finance and procurement operations

• Maintenance of operational inputs and audit trails for scope, budget, burn, reconciliation, invoices, purchase orders, vendors, and payments.
• Coordination with Finance, Account, Project Management, and Production to ensure financial information is accurate and submitted on time.
• Monitoring and follow-up on invoices, job numbers, purchase orders, time entry, vendor setup, payments, and other outstanding actions.
• Preparation of recurring financial and operational reporting inputs for leadership and client reporting.
• Escalation of financial and procurement risks to the Director of Operations and Project Management.

Onboarding, access, and business continuity

• Coordination of onboarding and offboarding requirements for internal and external team members.
• Management of access requests, distribution lists, org-level Slack channels, shared drives, YubiKeys, team rosters, and related documentation.
• Identification and escalation of access, coverage, and continuity risks before they affect delivery.

Publishing and external-partner operations

• Day-to-day operational coordination with Little Dot Studios and other operational partners.
• Maintenance of partner access, documentation, escalation paths, actions, and outstanding dependencies.
• Coordination with Account and Project Management to align publishing operations with client priorities and delivery plans.
• Escalation of partner workflow and business-continuity concerns to the Director of Operations and Project Management.

Reporting and operational governance

• Preparation of recurring operational reporting and tracking of monthly deliverables.
• Monitoring of operational deadlines, required inputs, owners, and cross-functional follow-ups.
• Documentation of decisions, owners, and next steps from key operational and financial forums.
• Quality control of operational data and reporting before leadership or client distribution.

About You

The essentials:

• 5+ years of progressive operational leadership in a creative agency setting.
• Experience in leading projects involving AI technology and data analytics.
• Strong analytical and problem-solving skills, with demonstrated expertise in conducting comprehensive assessments and providing actionable recommendations.
• Ability to work effectively with cross-functional teams and collaborate with diverse stakeholders.
• Excellent leadership and communication skills, with the ability to inspire and guide teams toward achieving strategic goals.

#LI-hybrid #LI-MJ1 GH12817

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range: $94,000—$107,000 USD**About Monks **

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner‑up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record‑breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.