Senior Site Reliability Engineer (SRE & AI Platform Operations)

Helloprint; Rotterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

HelloFit gym access

UrbanSportsClub discount

Company-sponsored healthy meals

Job summary

HelloPrint is seeking a Production Reliability Engineer to own the reliability of our high-velocity microservices and cloud workloads. You will set SLOs/SLIs, expand observability, and partner with product teams to ensure safe releases.

Ideal candidates will have GCP experience, Terraform automation, and a strong DevOps mindset focused on durable guardrails and scalable systems.

Qualifications

• Proven experience operating and scaling high-traffic distributed production systems.
• Strong troubleshooting skills across Linux, containers, databases, and cloud boundaries.
• Hands-on with GCP, Cloud Run, and Terraform automation.

Responsibilities

• Define and enforce SLOs/SLIs for core journeys and services.
• Expand distributed observability with telemetry and tracing tools.
• Improve deployment safety with canary releases and health gates.
• Own AI runtime infra, FinOps, and cost-control for cloud and AI workloads.
• Drive capacity forecasting, disaster recovery, and DR readiness.
• Develop IaC workflows and secure, deterministic environments.

Skills

SRE experience

Linux troubleshooting

Cloud platform ops

Performance tuning

Python/TypeScript

Education

Bachelor's degree in CS or related field

Tools

Terraform

Google Cloud Run

Sentry

Google Cloud Monitoring

Redis

Laravel

Job description

HelloPrint is mid-transformation. The entire platform is being rebuilt from the ground up: new frontend, new pricing engine, new content engine, new product engine. Everything agent-ready. We ship in a week what used to take a year. What we do not yet have is someone who owns the reliability of all of it: the SLOs, the cost, the AI runtime, and the guardrails that let product engineers move fast without breaking things. That is this role.

Core Objective: Take full technical ownership of production reliability, distributed observability, deployment safety, cost optimization, and AI runtime infrastructure across high-velocity microservices and cloud workloads.

What you will do:

• SLOs & Error Budgets: Define, track, and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error-budget policies across core customer journeys and critical services (including checkout, payments, catalog pipelines, and routing engines).
• Distributed Observability & Telemetry: Expand Telemetry, Sentry + Google Cloud Monitoring distributed tracing, and automated diagnostic tooling across microservices, Laravel Horizon queue workers on Redis, and Google Cloud infrastructure.
• Deployment Safety & Progressive Delivery: Partner with product teams to evolve CI/CD pipelines with canary traffic shifting, automated SLO-driven rollbacks, and automated health gates in GitHub Actions.
• AI Platform Operations & FinOps: Architect, monitor, and scale the runtime infrastructure supporting AI agents, semantic pipelines, and background automation. Take full ownership of runtime cost control, model and token budget tracking, latency profiles, rate limits, queue backpressure, and provider availability.
• Cloud Infrastructure Cost & Budget Optimization: Partner with engineering leadership to drive continuous FinOps practices across Google Cloud workloads, actively identifying resource inefficiencies, optimizing compute/storage footprint, and enforcing infrastructure budget guardrails.
• Incident Management & Post-Mortems: Lead on-call incident response and blameless post-mortems, systematically turning root causes into automated tests, synthetic checks, and architectural guardrails.
• Resilience, Capacity & DR: Drive capacity forecasting, dependency isolation, automated load testing, and disaster recovery validations against strict RTO/RPO targets.
• Infrastructure as Code & Security: Own declarative infrastructure workflows using Terraform and Google Cloud Run, ensuring strict IAM least privilege, Secret Manager, and deterministic environments.
• Toil Elimination & DevEx: Build pragmatic internal tooling, runbooks, and self-service deployment primitives that eliminate firefighting and enable product engineers to ship reliably.

What we are looking for:

• Production SRE & Platform Background: Proven experience operating and scaling high-traffic distributed production systems where uptime, low latency, and safe release cycles are paramount.
• Deep Diagnostic Capabilities: Strong troubleshooting skills across Linux environments, containerized runtimes, relational/NoSQL databases, Redis queues, and cloud network boundaries.
• GCP & Serverless Container Stacks: Extensive hands-on experience with Google Cloud Platform, Google Cloud Run, and infrastructure automation via Terraform.
• Cost Governance & FinOps Mindset: Demonstrated ability to monitor, analyze, and optimize cloud and AI runtime costs, striking the right balance between performance, reliability, and budgetary efficiency.
• Targeted Monitoring & Tracing: Practical experience configuring Sentry (for error reporting and distributed tracing across Laravel and Astro frontends) alongside Google Cloud Monitoring for SLI tracking and canary gates.
• Automation & Scripting Skills: Proficiency in Python or TypeScript/JavaScript for platform tooling, combined with practical working familiarity with modern PHP in a Laravel ecosystem.
• AI Operations Affinity: Familiarity with operationalizing LLM integrations, embeddings/vector workflows, rate-limited external APIs, or background task orchestration.
• Engineering Mindset: Pragmatic builder with high technical agency who values durable system guardrails and deterministic automation over manual interventions.

What we offer:

• Room to grow: opportunities develop fast, within your role and across HelloPrint
• International environment: work with 100+ professionals from 20+ nationalities in Rotterdam or Valencia
• Real impact: shape the future of a high-growth, AI-driven company where your ideas actually land
• Ownership from day one: work with experienced leaders, take initiative, and drive projects with freedom to innovate
• Hello-Benefits: including 24/7 HelloFit gym access, UrbanSportsClub discount, the best events and company-sponsored healthy meals every day

At HelloPrint, we believe diversity makes us better. We’re building a workplace where everyone can be themselves, grow, and do their best work regardless of background, identity, or perspective. We welcome applicants from all backgrounds.