Resource / Traffic Lead

GoSpooky; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible holiday policy

Commuting allowance

Remote working possibilities

MacBook for productivity

Training opportunities

Healthy communal lunches

Fun team events

Phone allowance

Unlimited mental health support

Pension plan

Gift card and birthday wishes

Dutch classes for international team members

Job summary

A creative agency in Amsterdam is seeking a Resource Manager to oversee resource planning and allocation across various units. This role requires over 5 years of experience in agency operations and the ability to manage conflicts while keeping project profitability in mind. You'll ensure accuracy in planning and data and provide strategic advice on hiring needs. The position offers remote work options and a comprehensive benefits package, including a flexible holiday policy and training opportunities.

Qualifications

• 5+ years of experience in resource planning, traffic management, or operations within an agency environment.
• Comfortable pushing back on senior staff and holding Project Leads accountable.
• Ability to analyze utilization data for actionable forecasting and hiring advice.
• Cool under pressure and find creative solutions in fluctuating planning.

Responsibilities

• Own daily and weekly planning for shared Strength Centers, allocating resources based on priority and availability.
• Mediate resource allocation conflicts among multiple Units.
• Decide on sourcing freelancers when internal capacity is full.
• Monitor planning across Units to prevent over-booking or under-booking.
• Ensure accuracy of foundational data like timesheets and allocations.
• Provide data and capacity forecasts for strategic decision-making.
• Advise on potential structural capacity gaps and new vacancies.

Job description

Resource Manager

As a Resource Manager, you are the strategic traffic controller of the agency. You have a dual mandate: first, you are the master puzzle-solver for our shared Strength Centers (e.g., Design, Paid, Development) and the gatekeeper of our Flexible Layer (freelancers). Second, you act as the guardian of our overall agency planning health. While Project Leads are responsible for managing their own Unit’s capacity, you maintain the 'helicopter view'. You audit their planning, chase them when data is missing or unrealistic, and use these insights to strategically advise the Operations Director and Head of Operations on our hiring roadmap and capacity forecasting.

Responsibilities

• You own the daily and weekly planning for all shared Strength Centers, allocating resources based on priority, skill set, and availability across all Units.
• You are the mediator when multiple Units compete for the same scarce resources, negotiating workable compromises with the Project Leads.
• When internal capacity is full, you decide whether a request justifies bringing in a freelancer. You source, negotiate, and book the right talent from our flexible layer, always keeping project margins in mind.
• You monitor the macro‑planning across all Units. You proactively address if a Unit is consistently over‑booked (risk of burnout) or under‑booked (risk of bench time).
• You hold the Project Leads accountable. If a Unit’s planning is incomplete, unrealistic, or not updated in Productive, you are the one chasing the PL’s to fix it before it impacts agency profitability.
• Supported by the Operations Coordinator, you ensure the foundational data (timesheets, sick leave, allocations) is 100% accurate, serving as the single source of truth.
• You provide the foundational data and capacity forecasts required for strategic decision‑making. You supply the Operations Director with continuous insights on resource availability, acting as the primary input channel so the Operations Director can effectively land New Business without breaking agency capacity.
• You don't just solve today's bottlenecks; you advise on tomorrow's solutions. You proactively advise the Head of Operations on when a structural capacity gap requires us to open a new vacancy.

Qualifications

• 5+ years of experience in resource planning, traffic management, or operations within an agency environment.
• You are comfortable pushing back on senior staff. You can chase Project Leads and hold them accountable for their planning hygiene without damaging the working relationship.
• You look beyond the schedule of next week. You can analyze utilization data and translate it into actionable forecasting and hiring advice.
• You stay cool under pressure and find creative solutions when the planning changes multiple times a day.

Benefits

• Flexible holiday policy for a proper recharge
• Commuting allowance
• Remote working possibilities in agreement with your team
• A MacBook for peak productivity
• Training opportunities to develop your skills and grow with us
• Healthy communal lunches to keep you fueled
• Fun events to connect, recharge, and bond as a team
• Phone allowance of up to €25/month (depending on your role)
• Unlimited mental health support via OpenUp
• A pension plan where you contribute a percentage of your salary
• Gift card and birthday wishes every yearDutch classes for international team members

Other requirements

Valid EU work permit required. GoSpooky is an equal‑opportunity employer. Our hiring decisions are based on objective measures and we will not discriminate against any aspect of your identity. We believe that a diverse team is crucial to our collective success and value an inclusive culture where everyone can make their impact and bring their true unique selves to work.